Premiere Urgence: Protection Project Manager


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         HUMANITARIAN AID PROGRAM - protection-based livelihood program

Characterized by a strong protection mainstream, this program aims at supporting households under threat  of settler violence or IF interventions, by replacing their livelihoods whenever destroyed or damaged following such issue. In the WB, PUI is part of a consortium funded by ECHO. PUI is partnering ACTED, ACF, GVC & NRC (lead of this consortium).

    DEVELOPMENT  AID PROGRAM : in order to subscribe PUI’s intervention in a rational LRRD approach, a rehabilitation
program, concomitant with the humanitarian aid program, will be developed:

    Women Socio-Economic Empowerment: this action contributes to the promotion and access to equality to increase the participation of women in the formal labour market and eliminate discrimination against women.
     Linking protection and livelihood (still to be granted): This project aims at supporting households particularly vulnerable to protection threats and to the coercive environment through supporting them in remaining on their lands. PUI aims at providing an adequate investment and technical support to the targeted population.

Job Description
Overall objective

The Protection Manager’s Role is to ensure PUI Protection Approach, through all means necessary to the implementation the Early Warning and Response Mechanism. The Protection Manager is in charge of the monitoring & documenting IHL violations, especially through the following management:

-      In the North, EWS through PUI direct implementation

-      In the Center and the South – as Technical lead for the Consortium Partners (ACF, ACTED, GVC and NRC)

The Protection PM is mainly in charge to ensure a Quality control of the overall mechanism in the North, Center & South of the WB.
Tasks and Responsibilities
1.            Management

     Design and monitoring of Project Management Tools of the on-going projects
     Lead, monitoring, support and supervision of the Protection Team
     Drafting of monthly, quarterly and yearly reports internal and external
     Draft of any relevant analysis of SV / IHL violations trends or any relevant analysis of Protection Concerns
     Follow-up of M&E plan and close coordination with the M&E Manager
     Capacity building of the Protection team as needed

2.     Developing & Coordinating the Early Warning and Response System Ensure and supervise the efficiency and the EWS timeframe, through a supervision of the different components of the EWS: alerting, reporting & documenting, referral, assessments, follow-up of the CEW (Community Eyes Watch) and coordination with key stakeholders.

     Capitalizing and formalizing an harmonized EWS mechanism among Consortium partners
     Designing a capacity plan for the CEW in the North and the Consortium Partners in the Center & South
     Involving other stakeholders in the elaboration of an efficient and timely EWS.
     Coordinating a monitoring & evaluation process of the CEW activities with the support of the PUI protection Unit, the PUI Quality department and the consortium Partners
      Elaborating a mapping of the communities affected by settlers related incidents
     Supervising the establishment an efficient alert networking with the local communities under protection threats in order to be timely warned about every protection  incidents  mainly relying on the presence  of CEW and other stakeholders
(PDCO; Focal points; Media etc.).
     Supervising and coordinating the production of Incident report by the PUI Protection Unit & the Consortium Partners to be sent to OHCHR / OCHA and other keys stakeholders as defined in the SoP
      Referring to OHCHR and any other relevant actors the humanitarian needs identified in the Incident report
     Supervising the efficient data collection of the reported alert & incident reports in order to be able to use them for advocacy / indicators purposes
      Developing & strengthening the first draft of SoP in close collaboration with the Consortium Partners and the Consortium
Technical Coordinator (CTC); in addition to keys stakeholders (i.e. OHCHR; OCHA; Anti-Wall Commission; UNWRA

3.            Supervising the conduct of the Livelihoods Technical assessment & the design of Emergency responses in the WB

     In the North, the Protection PM will monitor the conduction of the Technical assessment between the Protection & Technical
Unit , directly coordinated by TL

     In the Center & South, the Protection PM will coordinate with the PUI technical Unit & the Consortium Partners the conduct of
such assessments
     Support the organization of selection committees in the North / Center and South – composed of PUI Protection & Technical
Unit / QLTY dpt, HoM & Consortium Partners - to validate the emergency responses proposed in the Technical assessments
     Supervising the review of the selection criteria & modalities of implementation of the ER in close collaboration with the PUI Protection & Technical Unit, QLTY dpt and the Consortium Partners

4.            SV Technical lead for the Consortium

     The Protection Manager is PUI focal point of Consortium Management Unit under the direct supervision of the WB Field
     Providing technical support to the Consortium Partners at the different stages of the CEW creation
     Supervising & being involved in the CEW training conducted by the Consortium Partners in order to provide her feedback
     Organizing regular meetings / creating tools in order to facilitate the communication and exchanges between Partners
     Providing technical information about SV to the CTC
     Coordinating the development of the SV Alerting / Reporting, Referring & Response mechanism strategy

5.            Implementation of Consortium Protection Activities as per defined within the PMT:

     Implementation  of  the  CPA  methodology  under  GVC  technical  lead  in    communities  identified  within  the  Consortium framework
     Implementation of Legal awareness activities under NRC technical lead and as per defined within the Consortium framework.
     Support to the implementation of the Material Assistance activities under ACF technical lead as per relevant
     Support to the implementation of the Demolition Response activities under the technical lead of ACTED
     Implementation of all Protection activities relevant to the needs of the targeted population and as per identified within the evolving needs assessed.

6.            Representing PUI  & the Consortium in clusters / External meetings / Donors and Journalists field visits

     Representing the PUI / Consortium at the Protection Cluster meeting, the SVCG and the FSS
     SV Technical expert for any external meetings ; journalist & donors field visits

7.            Protection strategy and activities development

     Contribute  to the development  of PUI Protection  strategy  and  activities  through:  proposal  writing,  assessments,  SoPs  and capitalization on Protection concerns (related to IHL violations or other protection concerns)
     Supervision and implementation of Protection related activities as per requested and as per PUI programs evolution
Report to

   WB Field Coordinator
Team Management

Direct management
   3 Protection officers under the direct supervision of the Protection TL

   PUI Technical Unit & Quality dpt
   Consortium Partners –(ACF, ACTED & GVC) and the CTC
Duty Station

This position is based in PUI Field Office in Nablus with (nearly) daily travel throughout the West Bank and continuous travel to
Ramallah and Hebron to participate in cluster meetings and consortium meetings.


Required knowledge and skills
Required Profile 

   Master degree preferably in the field of Law, Social or Political Science, International relations, Project Management or related field.
   Minimum of 3-4 years of relevant working experience in related fields with a focus in the area of protection/promotion of
Human rights and/or international humanitarian law.
   Previous work experience with international NGOs will be preferred.
   Valid and clean driving license.

Required Personal Characteristics (fitting into the team, suitability for the job and assignment)

   Very good knowledge of North West Bank villages and ability of movement in the field.
   Experience in the collection, analysis and interpretation of protection related information, including data base management tools;
   Ability to influence and liaise effectively with key stakeholders, local Palestinian authorities, and Israeli administration/ISF
when necessary
   Ability to work independently and as a collaborative team member in complex and often difficult operating environments
   Ability to independently organize work and prioritize tasks
   Fluency in written and spoken Arabic and English
   Professionalism, presentation, communication and networking skills.
   Ability to work under pressure.
   Ability to work with various partners, in a spirit of openness,  and with adaptable communications strategies
   Ability to write reports and follow-up execution of projects’ activities.
   Self-motivated, diplomat, honest, highly responsible, and punctual
   Computer skills, in particular MS Word, MS Excel, MS Outlook, MS Project and the Internet

IECD: Country Manager and Country Representative


Established in 1988 in Paris, France, Institut Europeen de Cooperation et de Developpment (IECD) is a global organization acting in the field of international solidarity, and implementing socioeconomic development programs in partnership with local institutions. The Institution is especially active in the fields of vocational training, support to micro-enterprises, education and health across multiple vulnerable communities worldwide.

IECD has been operating in the Palestinian Territories since 2007, mainly in East Jerusalem, given the sharp decline in socio-economic aspects and lack of tangible improvements. To better serve local families and based on community demand, IECD is currently implementing three programs in the Bethany (Al-Aizarieh) region, a suburb of East Jerusalem: The Bethany Education Center (Al Hamawi), support to micro-businesses, and the vocational training.

In order to ensure a more effective and efficient coordination of its programs, IECD is seeking a Country Manager (M/F) to take charge of operations and act as its representative in the country.


The Country Manager shall assume the following duties:

Specify and implement IECD strategy in Palestinian territories

_    Develop a long-term vision and positioning of IECD within the Palestinian Territories
_    Spot the practical programs accordingly, set their targets and goals
_    Identify potential and new financing sources and opportunities
_    Ensure the implementation of both statutory and legal obligations required by Israel and Palestine

Develop Partnerships

_    Represent IECD in the country through contacts with public institutions, partners, companies and others
_    Reinforce the autonomy of existing partners especially in the human and financial aspects, and ensure the sustainability of partnerships
_    Identify potential new partners, and promote opportunities for developing programs and signing new agreements

Operational management of those in charge of the programs

_    Ensure that programs are properly carried out with a special attention to quality and impact; monitor quantitative and qualitative project indicators, and ensure reporting to donors
_    Develop synergies with other IECD offices in the region and the Head Office; ensure knowledge management and coordination between the various programs upheld by IECD
_    Report internally concerning progress, problems and risk areas
_    Identify problems and provide feasible solutions regarding potential operational risks related to finance, human resources, institutions and partners
_    Define and implement a communication strategy covering IECD and its projects 

Financial management 

_    Supervise the financial flows concerning all programs (expenditure and resources) while ensuring that commitments to financing partners are respected
_    Ensure, in coordination with the finance officer, that the internal and external procedures are properly implemented, and that audits are duly prepared

Supervise and support IECD local team

_    Define team structure and adapt it based on operational requirements and strategy
_    Supervise all project managers and finance officer while continuously developing their professional skills, including but not limited to: recruitment, assessments, training and job motivation
_    Strengthen the team spirit of the IECD local team, and recruit new team members
_    Define and implement IECD internal rules and regulations

Launch the “Seeds of Hope” program

_    Monitor the Electricity-focused training program at a local technical school, including all financial and operational details required by IECD technical partners
_    Prepare the launching of the “Seeds of Hope” program in three more local technical schools and;
_    Recruit a Project Manager to lead and develop the project

Lead the development of the “Jerusalem Hills” cooperative

_    Continuously monitor the Cooperative from both a financial and operational prospective
_    Ensure the requirements of all financial partners are dully followed and respected
_    Assist and supervise the professional skills development of the cooperative team


Training: A strong background in Management, Business Administration, or Engineering is required


_    Minimum 10 years experience in project management with a proven record of assuming responsibilities and delivering results
_    Required experience in NGO or private sector
_    Knowledge of Palestine and the Middle East is a plus

Required Abilities:

_    Ability to manage a profit centre or multiple projects at a time, while launching new activities and delivering results
_    Ability to coordinate and develop a network of partners
_    Good budget and finance skills
_    Excellent Microsoft Office and Excel skills
_    Excellent command in both English and French – knowledge in Arabic language is an asset

Required Personal Skills:

_    Independent, professional, reliable, highly organized and meticulous
_    Excellent leadership and team management skills, 
_    Ability to deal with challenge and produce results
_    Excellent adaptation, integration and interpersonal skills
_    High level of commitment
_    High level of interest in the field of international aid, development and cooperation
_    Adopt, share, and spread IECD values 


Status: Employment contract under French law and includes one training session upon hire in Paris

Mission Period: As of May 2017 for at least TWO years

Location: East Jerusalem-Palestinian Territories, with frequent trips within the region

Direct Reporting Officer: Director of the MENA (Middle East and North Africa) region, based in Beirut. 
Close cooperation with the Head Office in Paris.

Global package for a VSI contract:

_    Salary to be decided based on profile
_    Partial accommodation cost coverage
_    One international trip per year to France included
_    Medical and social package included

Please forward your application (CV and letter of application) – Ref “TPO-Resp operations” to the recruitment office,

IECD: Project Manager MSE Program

IECD is a global organization established in 1988 and is mainly acting in the field of international solidarity. The organization is focused on programs concerning socioeconomic development in partnership with local institutions around the world. IECD is also active in the fields of training and social integration, assistance to very small firms and the promotion of education and health for vulnerable people. 

IECD has been operating in the Palestinian Territories since 2007. Given the depressed social and economic environments, and the lack of potential prospect for improvement, IECD has decided to concentrate its actions in the East Jerusalem region. To better satisfy local and individual demands within the community, three programs were implemented in the Bethany / Al Azarieh area: The Azarieh Education Center (Al Hamawi), The Seeds of Hope program and, the Economic Development program focused on Micro and Small Enterprises in the targeted regions.

IECD MSE program involves different activities:
-    Support to the MSE sector; through the provision of basic and specialized training (start-up creation, basic management, advanced marketing, etc.), individual follow-up of beneficiaries, and the organization of monthly activities addressed to the members of IECD Club of Entrepreneurs,
-    Support to the food-processing sector; through the financial and technical support of the “Jerusalem Hills” cooperative of Al Azarieh, the provision of food-processing and business training to women working in the food processing sector (Women Economic Empowerment Program), and the organization of monthly activities addressed to the members of the IECD Club of Cooperatives.

Under the new European Union 3-year project starting in April 2017, a new component was included to the MSE program. IECD will accompany and support the Chamber of Commerce (CoC) of East Jerusalem in the creation of a MSE unit to develop and promote the active, effective, and sustainable role of the CoC in the development of local economy.

In order to ensure a coordination of the MSE program, IECD is seeking a project manager to oversee all operations related to the MSE and food processing activities.


Aimed at effectively and efficiently running the MSE project related to the following missions: 

 Organization and supervision of operational and financial activities of the MSE project

-    Defining and updating the schedule of activities
-    Following-up and supervising MSE and food processing trainings, beneficiary visits, activities implemented within the Club of Entrepreneurs and of the Club of Cooperatives, as well as activities of the “Jerusalem Hills” cooperative
-    Leading the MSE team including field trainers and implementing weekly coordination meetings
-    Launching new activities within the Club of Entrepreneurs based on assessments and feedback of beneficiaries and other stakeholders
-    Developing IECD visibility and communication field strategy and effectively communicating the strategy to project stakeholders, local partners, headquarter, employees, etc.

Project Monitoring and Evaluation

-    Ensuring and maintaining the quality of activities implemented within the MSE program
-    Verifying the quality and accuracy of beneficiary database
-    Following-up and controlling progress and achievements of project objectives and expected outcomes, based on agreements made with financial partners
-    Piloting and supervising evaluations and audit processes
-    Capitalizing and developing new tools fitting the needs of project beneficiaries

Financial follow-up

-    Ensuring the proper implementation of IECD and funder related procedures
-    Tracking project expenditures and money transfers from associated funders
-    Updating all financial tools including project budgets on monthly, quarterly, and annual basis in collaboration with IECD Finance officers
-    Identifying potential needs and sources of fundraising

 Human Resource management

-    Maintaining the cohesion and dynamics of all project related teams
-    Identifying talent and ensuring the capacity building of MSE employees

 Fundraising and partner relationships

-    Developing and maintaining a smooth and collaborative relationship with various IECD partners, both local and international including local partners, cooperatives, local authorities and the European Union
-    Drafting and submitting project proposals on a timely manner and according to high quality standards
-    Effectively representing IECD and the MSE program to local and international partners


Desired Education includes a Master degree in Business Administration, Engineering or related field. 


-    At least 2 years experience in project management and development
-    Knowledge in EU regulations a plus
-    Fundraising experience with a proven and established network and track record
-    Fluency in English Language a must
-    Knowledge of the Middle East is desirable

Desired skills and qualities: 

-    Strong ability to adapt to difficult situations, maintain a positive attitude and produce successful results at all times
-    Strong managerial skills with a high sense of organization
-    Patient, professional, understanding and able to see the human side of the project overall scope
-    Visionary, team player with excellent communications skills
-    Knowledge in Arabic language is a plus
-    Ability to represent and follow IECD values


Status: Contract according to French regulations - including training session in Paris prior to departure
Dates: As of November 2017 and for a period of one year with the possibility of extension
The project manager will be working under the supervision of: 

-    The IECD Country Director in the Palestinian Territories
-    In cooperation with the MSE coordination desk based in Paris
Location: Al Aizarieh, Jerusalem governorate - Palestinian Territories

Compensation Package:

-    Based on profile and experience
-    Partial accommodation costs will be covered by IECD
-    Costs of project related transportation expenses are included
-    Complete medical and social package (state health cover, repatriation, complementary health insurance) and French supplementary pension contribution

Please forward your application (CV and letter of application) – Ref “TPO-Resp operations” to the recruitment office,

IECD: Project Manager - Education Center

The Institut Européen de Coopération et de Développement (IECD) is a French development organization operating in the field of international solidarity. With its partners, it constructs environments that allow every person to reveal their talents, build a better future, and become a responsible actor in his/her country. Today, IECD and its local partners implement several programs for professional integration support, access to education, support to small enterprises and health care projects.

IECD has been operating in Palestinian Territories since 2007.  Today, IECD and its partners implement educational and support to small enterprises programs. 


The project; put in place in partnership with a local group the Bethany Charitable Association and the Palestinian Education Ministry, is dedicated to the development of children and youths between the ages of 8 and 15 years old in east Jerusalem. 
It favors active teaching methods and a constant interaction between the teachers and the students. Since January 2012, IECD is managing in Al Azairieh an educational program for children and teenager from Al Azairieh and its region to reinforce their academic level and personal development and build a better future
The project aims to propose a global development for the youth in a cognitive and social, emotional, psychological and physical aspect. 

Activities proposed at the center:

-Remedial classes for children who are facing academic difficulties
-A course of orientation and preparation for entry to the university, dedicated to the most promising students
-Recreational activities to enable young people to acquire personal, artistic and sporting skills
-Personalized follow-up of young people and their families 

Since September 2015, the activities are developed in a traditional Palestinian house which has been totally rehabilitated; a garden has been laid out and a sports field is under construction. The IECD relies on the assistance of the "Bethany Charitable Association", its local partner.
To carry out these activities, the IECD is looking for a Project Manager for "Al Hamawi Educational Center" welcoming children and youth of Al-Aizarieh (Bethany) and the surrounding areas.

2016 Results:

-250 children from 8 to 15 years old;
-120 beneficiaries of remedial classes in Math and Arabic (13-14 years old);
-158 beneficiaries of extra-curricular activities: art, sport, photography and theatre (13-15 years old);
-147 beneficiaries of 2 summer camps (8-15 years old).
-1 center and 9 partner schools


The Project Manager will be in charge of the general project management, will supervise the project team and be in charge of the relations with the partners and all stakeholders involved.
1 / Organization and supervision of project activities

-Implement activities and monitor the operations
-Respect the rules of use of the centre and its rooms (security, logistics, stock ...)
-Follow up of the beneficiaries; Update the attendee’s database
-Formalize the existing pedagogical expertise (methods, tools), and work transversally with headquarters and other countries
2 / Research and consolidation of partnerships

-Support the local partner "Bethany Charitable Association", participate in the monitoring and decision-making bodies (eg. Board of Directors)
-Identify and develop local partnerships (associations, public institutions, NGOs ...)
-Supervising and developing relationships with the local community: meetings and events dedicated to parents, youth and civil society in general
-Liaise with institutions, including the Ministry of Education
3 / End of the sports field building

-Follow negotiations with landlord and neighbors
-Continue the definition of requirements, conduct of tenders and control of works
4 / Development of new activities

-Define the Center's needs and strategy development
-Pilot the creation of new activities, in particular on the sports court
5 / Budgetary and financial management control

-Verify the application of the IECD procedures and the various financial partners of the project
-Track expenses and finances
-Update the estimated budget over three months and one year, in liaison with the administrative and financial manager
6 / Project Management

-Maintain the dynamics and quality of the project
-Ensure reporting (internal & external)
-Monitor and follow the objectives and results set by the financial partners
-Manage assessments and support audits
-Communicate on the project
7 / Human Resources Management

-Recruitment, management, training, evaluation and loyalty of the local team (approximately 15 employees): development of skills, use of internal and external expertise
-Facilitate the team and ensure internal communication
8 / Identification and mobilization of new financial partners to ensure the continuation of the project

-Preparation of proposals for potential financial partners
-Prepare multi-year project budgets


Education: Masters / business school, development, economics / management, political science
Experience: 5 years minimum preferably in the field of international solidarity
Knowledge of Palestine and the region will be greatly appreciated

Required skills:

Operational Project Management
Activity monitoring and financial management
Good drafting skills
French and English speaking is essential - understanding of Arabic is highly appreciated

Expected Qualities:

Autonomous, organization and rigor
Leadership, versatility and pragmatism
Sense of human relations and communication
Taste for teamwork and pedagogy with a view to accompaniment and "transfer of skills"
Adherence to the values of IECD: Repecy of the other , spirit of service, professional commitment

Status : Agreement under French Law - Volontariat de la Solidarité Internationale
Pre-training for one to two weeks in Paris
Location: Al Aizarieh, frequent trips to be planned in Ramallah and Jerusalem
Dates of the position: no later than 1 November 2017, for 2 years
Under the responsibility of the Country Manager

Global Package:

Compensation according to profile
Participation in housing
Airfare B / R per year of mission
Complete medical and social package (sickness, repatriation, additional mutual) and pension contribution


Please forward your application (CV and letter of application) – Ref “TPO-Resp operations” to the recruitment office,

We Effect: Gender Equality Coordinator (Local staff contract) - Ramallah

Position:         Gender Equality Coordinator (Local staff contract) Location:        Ramallah, Palestine
Reports to:      Country Director (CD)
Contract period: On a temporary basis (8 months’ contract including the probation period)
Commencing Date: Immediately

We Effect (formerly Swedish Cooperative Centre) is a development cooperation organization that has acted and worked with a long-term approach since 1958. Help to self-help is our guiding principle in 25 countries on four continents. One of them is Palestine. In Palestine, our development support is mainly directed to socio-economic development, gender equality and ecofriendly production. Our humanitarian work is guided by the ambition to support poor Palestinians to avoid further deterioration of their livelihood while assisting farmers affected by the occupation and natural disasters.

We Effect is in the process to strengthen its gender equality work with a new global strategy that has a strong commitment to gender equality. We Effect is willing to recruit a Gender Equality Coordinator to assure  efficient  and  qualitative  development  and  implementation  of  a  We  Effect  gender  equality strategy as part of We Effect programmes in Palestine.

Main Responsibilities:

    Assure the integration of gender equality strategies and policies in relevant programmes.
    Provide technical assistance to local partners and We Effect staff and contribute to building their capacities in gender equality mainstreaming and in targeted actions
    The role covers both stand-alone initiatives to address gender inequality issues as well as mainstreaming gender into We Effect programmes, including work on value chains development as a mean to Women Economic Empowerment.

Duties: Programme level:
    Lead the process to develop the strategy for We Effect gender equality work in Palestine that covers both gender stand-alone initiatives and gender mainstreaming interventions.
    In close co-operation with Country Office team in Palestine, responsible for the development and implementation of the We Effect country gender strategy in Palestine.
    Supervise the implementation of We Effect Gender Equality programmes/projects executed in partnership with local partners in Palestine and ensure adherence to quality standards, work plans and planned results., including the application of the human rights-based approach.
    Coordinate a gender working group within We Effect Palestine programme and ensure its cohesion, accountability and reliability on programme delivery and strategy development.
    Support the other We Effect country team members in their mainstreaming of gender and facilitate learning activities to reinforce capacities among We Effect team.
    Contribute to monitoring the Country Programme, focusing on gender perspective, developing and updating its PME system with gender sensitive indicators and results, etc. 

    Continuously table and update results in the Country Programme, focusing on gender perspective, matrix and its clusters.
    Review partners’ reports and assure their quality, focusing on gender perspective.
    Participate in draft semi-annual and annual results report of the Country Programme, focusing on gender perspective.
    Together with the other country team members, assist in organizing workshops, meetings and forums for exchange of experience in monitoring, lessons learnt and quality assurance, focusing on gender equality.
    Submit  monthly/quarterly/semi-annual  reports,  as  requested  by  CD,  identifying  achievements, problems faced and proposed solutions, focusing on gender.
    Attend weekly, monthly and other program/project related meetings, and share experiences and lessons learnt focusing on gender.
    Together  with   other   country  team,   identify,   promote  and   facilitate  synergies   within   the programme(s) implemented by We Effect in Palestine, focusing on gender.
    Contribute to the assessment of partners and project proposals, focusing on gender.

Partner level:

    Together with other country team members, support partner organizations in planning (including budgeting), coordination and implementation of the projects or any other development initiatives co-funded by We Effect, focusing on gender.
    Together with other country team members, provide technical support to partners and train their staff, above all, on organizational development, planning, monitoring and evaluation, focusing on gender.
    Support partners in drafting terms of reference for consultants on specific activities in the project(s), focusing on gender.
    Support partners in drafting terms of reference for procurement of goods and services activities in the project(s), focusing on gender.

Communication, information, public relations

    Collect good news and success stories from We Effect partners and in elaborating the relevant inputs for We Effect internal and external newsletters, website and short news to the regional office, focusing on gender.
    Promote and spearhead the Lobbying and Advocacy work of We Effect in Palestine focusing on gender.
    Maintain programmes and projects filing system, including, but not limited to, monitoring data, testimonies and photos, etc.
    Actively participate in the search for other financing, and providing the CD with analysis of the potential and relevant funding opportunities in relation to gender equality.
    Assist in elaborating concept notes and proposals of new projects/programmes, focusing on gender.
    Upon request from CD, represent We Effect in relevant sectorial coordination gender groups and mechanisms. 

    Upon request from CD, represent We Effect in interactions with other civil society organizations as well as local Authorities.


    Assist in preparation of external delegations’ visits.
    Accept and respect the principles, policies and ethical values of the We Effect.
    Respect and adhere to We Effect anti-corruption policy. Never accept or be promised, request or give,  promise  or  offer  a  bribe  or  other  undue  reward,  remuneration,  compensations,  undue advantage or benefit of any kind, which may constitute illegal or inappropriate behavior.
    In all administrative practices strictly follow the laws of the country.
    Keep confidential all sensitive information pertaining to the Country Office and its Programmes.
    Keep the CD as well as the staff at the Country Office updated on important developments.
    Carry out any other tasks assigned by the Country Director and/or the Regional Director for the good functioning of the Country Office and its programmes.


    A  least  Master  degree  in  relevant  education  at  academic  level,  preferably  in  gender  and development related fields.
    Substantial knowledge about gender issues in Palestine and familiarity with innovative approaches to address gender problems and to promote gender equality
    Demonstrable recent and substantial work experience (at least 7 years) with gender equality and
women’s rights programmes in Palestine.
    Experience from working with human rights-based approach
    Excellent reporting and communication skills.
    Good knowledge of Results Based Management and LFA.
    Very good  experience  in  managing,  monitoring  and  evaluation  programmes.  including partnership management.
    Very good experience on capacity building and good facilitation skills
    Analytical thinking skills and abilities to influence others.
    Knowledge of computer including Excel, Word and Power Point.
    Serious, trustworthy, disciplined, dependable and responsible.
    Excellent verbal and written command of English language.
    Living in Ramallah
    Willing to travel among Palestinian areas of West Bank and Gaza and abroad.
    Assume responsibility for accuracy and timeliness of work.
    Experience of working with INGOs or UN agencies is a preference.

Interested and qualified applicants are invited to send their CV and a motivation cover letter, including last employment salary to: by no later than 13:00 Palestine time on May 16th
2017. Please clearly indicate “Application for Gender Equality Coordinator” in your email subject. We respect all candidates but we can only respond to shortlisted candidates.

SOS: Human Resources and Organization Development Manager

SOS Children’s Villages take action for children as an independent non-governmental social development organization. We build families for children in need, we help them shape the development of their communities, we respect varying religions and cultures, and we work in countries and communities where our mission can contribute to development. 

SOS Children’s Villages Palestine is seeking to recruit a Human Resources and Organization Development Manager for its National Office team in Palestine. 

Location: Bethlehem 

Position: Human Resources and Organization Development Manager
Reports to: National Director 

Position summary
The Human Resources and Organization Development Manager is a core member of the National Management Team (NMT). He/She oversees and/or implements the National Association’s strategic ONE movement plan and all HR/OD policies/procedures particularly the different HRD Concepts (YCCW HRM Concept, VD HRM Concept, SOS Mother Handbook, the Global Human Resources Paper “Our Human Resources Development Approach”), the Human Resources Manual and the NA Manual. The HR/OD Manager ensures that all administrative issues are carried out in strict compliance with the national legislation and Labour Law as well as with the SOS internal guidelines. He/She is the focal point for internal and employee communication and ensures delivery of HR/OD operations and administration. He/She is supporting the National Director in governance topics and developing the National Association as a whole.

Tasks and Responsibilities
Tasks and responsibilities include but are not limited to: 

Strategic planning
•    Ensures that both long and short term HR/OD planning takes place and monitors such plans.
•    Inputs to and is involved in the annual planning and budgeting process.
•    Is a member of the National Management Team (NMT) and therefore plays a key role in the overall strategic and operational planning for the NA.
•    Ensures that employees receive and understand consistent and effective details/messages on all aspects of HR and relevant policies. 
•    Is a national custodian of the SOS CV Vision/Mission/Values and guides the content, method and alignment of internal communication
•    Oversees or supports employee/management relations, issues, conflicts. He/She negotiates and mediates where required.
•    Maintains and develops relationships with internal and external partners (e.g. other department heads, GSC, NA Board, government, suppliers).

HR Policies and Processes

In all cases the national HR/OD Manager ensures the NA introduces and then adheres to GSC guidelines and policies, working with the regional HR/OD advisor and NMT to make appropriate adaptations to suit local labour law, conditions and circumstances. 

The HR/OD Manager works in all fields of the HR cycle:
•    Personnel Planning and Job Design
•    Recruitment and selection
•    Orientation and Integration
•    Training, learning and development (may include development/delivery of training and/or the organisation of training and staff development or even management of a training centre or training staff)
•    Compensation and benefits management (may include payroll)
•    Performance management
•    Discipline and grievance
•    Phase out and retirement

Organisation Development
•    Supports the process for actively recruiting new NA.
•    Offers advice to the NMT and board on matters of Organisation Development (OD) such as structure, governance and change management.
HR Administration and Support to the National Director
•    Ensures that all employees have a well maintained staff file at programme and/or national office level.
•    Manages the national HR database(s) (or similar spread sheets).
•    Ensures compliance with national labour law across the organisation including offering advice to staff/management where required.
•    Offers ad-hoc HR/OD support and advice to National Director and NMT.

Report Production
•    Creates or inputs to regular and as requested reports for NMT, GSC offices or relevant external stakeholders.
•    Updates and maintains regular HR/OD figures (e.g. turnover, leave, headcount etc.).

•    Ensures that employees understand all HR aspects and relevant policies. And also, maintains and develops relationships with internal and external partners.

Qualifications and Experience: 

•    Master Degree in Human Resources.
•    Minimum 4 years verified experience in the field HR.

Knowledge, Skills and Personal Attributes:

•    High level of integrity and a role model to staff with excellent skills of communication
•    Knowledge of general law related to HR, (Palestinian Labor Law, Palestinian Civil service Law-etc).
•    Knowledge of Child Safeguarding
•    Self-motivated, determined, innovative, pro-active and with a “can do” mentality, i.e. ability to identify and take advantage of fundraising opportunities
•    Excellent oral and written communication skills and social competence
•    A strong result-orientation combined with a proven competence in strategic planning, budgeting, analysis and evaluation
•    Able to manage own time and to work under high pressure
•    To know and identify with the vision, mission and values of SOS Children’s Villages
•    Fluent Arabic spoken and written. Excellent English writing skills an advantage.
•    Good MS Office commands (Word, Power Point, and Excel)
•    Event planning experience
•    Positive working attitude and ability to work under pressure
•    Highly organised, result-oriented, proactive, reliable and sensitive to deadlines
•    Innovative and creative, proposing new ideas and insights which lead to business improvements, and claiming and demonstrating high professional standards
•    Engaged, determined, persistent, “can do” and solution-oriented mentality
•    Regularly monitors performance against milestones and standards and takes swift action to deal with variances.
•    Strategic and analytical thinking abilities
•    Good team player

Interested candidates must send their CV, cover letter and three traceable references to: by the 25th of May, 2017
Indicating in the subject line: Human Resources and Organization Development Manager
Only short listed candidates will be contacted

Christian Aid: Consultancy for a Baseline Measurement for CA Ireland

The Programme Grant (PG) II is a governance, human rights and peace building programme spanning six country/regional programmes, and funded by Irish Aid for 2017-2021.1 These countries, many of whom are experiencing or have recently experienced violent conflict, are: Colombia, Guatemala, El Salvador, Sierra Leone, Angola, Zimbabwe and Israel and the occupied Palestinian territory. PG II has been designed based on Christian Aid’s understanding of social change as a long-term, unpredictable process, where development interventions can make a contribution to certain expected outcomes, but will do so as part of a number of concerted actions by civil society actors, the private sector, governments, and citizens as individuals or as part of movements. Christian Aid Ireland’s programme focus is on poor and marginalised people, and recognises that each person will experience poverty and marginalisation differently depending on their gender, age, disability, ethnic group and other intersecting factors.

The programme recognises that development is complex and change is unpredictable and often non- linear. The PG II uses a Theory of Change approach of systematic critical reflection and a learning-by- doing approach that is deliberate, structured and subject to regular and focused monitoring. The programme uses adaptive management - best understood as a broad approach, rather than as a specific method or set of tools. The key distinguishing features of an adaptive approach are that it is applied to work on complex problems whose nature and solution cannot be predicted in advance, and that it involves using feedback, evidence and learning to make ongoing course-corrections in interventions. The programme theory of change is based on the assumption that the best outcomes will be achieved if the programme is flexible enough to adapt to changing and challenging contexts. Strategies chosen at the start of the programme must be able to change if or when opportunities for better effectiveness or greater change emerge.

In order to support this approach, the programme M&E system supports an adaptive programme design. Data collection and analysis has a dual purpose of a) informing programme management and learning, including an annual Strategy Testing process where Theories of Change will be reviewed, 2 and b) assessing progress against the outcomes for accountability and reporting. While ongoing data

1 This is a continuation of the programme from 2012-2016.
2 For this programme, Christian Aid Ireland has developed a TOC based adaptive programming approach, using
a method called Strategy Testing (adapted from content/uploads/2015/10/Strategy-Testing-An-Innovative-Approach-to-Monitoring-Highly-Flexible-Aid- Programs.pdf). 
collection is based on M&E at the level of partner organisations, complemented by Outcome Harvesting,3, we will also establish a baseline for all programme outcomes, using specific indicators of change, against which a periodic comparison at midpoint and at endpoint can be made to assess before-after change caused by the programme.

This invitation to tender focuses on the development of these baselines, which will allow a before- after assessment of change in relation to the outcomes that the programme is designed to achieve. Christian Aid Ireland invites tenders from interested external consultants who will lead the data collection processes at country level and provide coherency across the programme.

Desired Approach
The programme baseline will serve to inform adaptive decision-making during programme management, but it will also allow us to report back to the donor, to Christian Aid, to partners and to primary stakeholders on what the programme has achieved. Its development and the monitoring against it form part of the overall compliance commitments of the programme.

The baseline will be designed to provide information on a country by country basis, and to assess progress against the country outcomes, though using a common set of programme indicators. Each country baseline will have two main parts:

A)   Overview of the context: This should provide a short assessment of the political, social and cultural and economic context within which the programme is working, with a particular focus on the situation of poor and marginalised women and men and other excluded groups for each country programme outcome.  This overview summary should provide enough background to ensure that results achieved by the project can be understood within the context – for example, this may be referred to later at mid-line and end-line to assess the extent to which the programme has been affected by the context, either politically, economically, culturally or socially.
B)   Baseline data: The baseline data should then allow an assessment of progress towards
programme outcomes as defined in the Programme Results Framework, specific to each country context but reflecting closely the overall theory of change of the programme. For each country, the baseline will provide information against each programme indicator, either qualitatively or, in some cases, quantitatively. The emphasis will be on measuring outcome level change, rather than measuring the delivery of the programme strategies.

Programme progress will be monitored against the baseline at midpoint and towards the end of the programme. In order to ensure the midline and endline will be comparable, it is assumed that the same data gathering methods will be applied at the two following points.4  For this reason, an introduction of country teams and partner staff to the methods used for the baseline data gathering will be an important part of the approach of this assignment.

3 This programme is using Outcome Harvesting as its main ongoing data gathering methodology for measuring change (adapted from saferworld-learning-paper-2016.pdf).
4 In some cases, partners and Christian Aid country staff may choose to repeat the data gathering at an annual
interval, if resources and logistics allow. 
A Theory of Change Based Approach
As mentioned above, the programme has been designed on the basis of Christian Aid’s analysis about how change happens, set out in the Programme Theory of Change (See Figure 1). Essentially, we believe that in order to make society more just and equitable in the long term we must alter the balance of power in our societies and transform inequitable access to rights and resources, and the deeply embedded norms that perpetuate inequality and poverty.5 Each country has then developed a country level theory of change based on the national context, which sets out what change is expected, what is needed for the change to come about, and suggests initial strategies partners will adopt to achieve the change. These country level theories of change are underpinned by partner level theories of change, which provide additional analysis and detail about how the programme will achieve the expected outcomes.

Figure 1: The programme level Theory of Change

In order to measure change at a programmatic level, a set of 11 Programme Indicators were developed to capture the change we want to see under outcomes 1-3.6 These indicators will form the structure

5 See also Christian Aid Ireland’s  Programme Strategy 2016-21 for more detail.
6 The Programme Outcome 4, on Public Engagement, will be subject of a separate baseline development
for data collection in the baselines, and should enable a consistent monitoring of change across the programme. See Box 1 for a list of the 11 Programme Indicators.

Box 1: Key Indicators for Programme Outcomes 1-3 of the PG II
Key Programme Indicators at micro, meso and macro levels7
1.   Micro: Evidence that primary stakeholders (numbers of, disagg) have retained or gained access to basic services, land, housing, livelihood opportunities and social protection as a result of programme initiatives
2.   Micro: Extent to which primary stakeholders (disagg) are satisfied with/confident in their ability to claim rights and hold power holders to account
3.   Meso+macro: Evidence that decision-makers and power holders at local and national level,
influenced  by  primary  stakeholders  and  their  representatives,  have  become  more accountable and responsive
4.   Meso+macro: Evidence that policy reform, legal processes and fiscal decisions, and their implementation, have become more progressive, inclusive and gender sensitive as a result of programme initiatives
5.   Micro: Extent to which women and men (incl. HRDs) have been protected from violence in the public and private spheres (incl. GBV)
6.   Meso: Level of reported incidents of violence in programme areas
7.   Meso: Evidence that duty bearers have responded to citizens/civil society calls for greater safety, protection and peace
8.   Meso: Evidence of (and numbers of) HROs, church and community leaders challenging violence and impunity for human rights violations
9.   Meso+macro: Evidence that peacebuilding/conflict transformation processes influenced by partner engagement are more inclusive, gender sensitive and/or sustainable
10. Meso: Evidence of women actively involved in decision-making structures as a result of programme initiatives
11. Micro+meso+macro: Evidence that GBV is being challenged and addressed, and that social norms around gender equality have shifted as a result of programme initiatives

Bringing in Community Voices
A fundamental part of the baseline development will be ensuring the accountability of the programme to its primary stakeholders, or the men, women, young people, indigenous, poor, disabled or otherwise marginalised, who stand to benefit in the first instance from the programme. Not only will the programme draw on these views in an inclusive way, in order to monitor progress, but it will need to ensure that there is feedback to the individuals, households and community groups participating in data collection on programme delivery, progress and decision-making. A key part of the baseline therefore will be the use of specific methods in each country to allow the voices of communities and individuals to be a part of the baseline and make a contribution to programme accountability and learning. This approach to data gathering will affect indicators at micro level in the first instance, but communities and individuals might also contribute to the baseline at meso and macro levels. See Box
2 for some possible methodologies to use to bring in Community Voices.

Box 2: Some suggested methods to capture Community Voices in PG II
•   Community based surveys designed using the programme indicators

7 Micro level: Change at individual, household and community level, involving no organisational change; Meso level: Change within and by civil society structures (such as faith-based organisations, CSOs, etc.) and local authorities (eg. policy and practice change); Macro level: Change at national level (eg. legislative, policy and
•    Focus  group  discussions  (disaggregated  by  sex,  age,  (disability))  designed  around  the programme indicators (NB. Data analysis when using FGDs will need to be rigorous - Recording ad hoc statements will not be adequate)
•   Using perception scales within disaggregated focus group discussions
•   Video surveys, eg. the  “ Truth T ruck”  in Nepal
•   Participatory video capturing of community narrative / community responses

The methodology adopted for this baseline will be as follows:

Appointment of consultants
Consultants will be able to tender for one country or for more than one country and an interview process will  assist  in  choosing  consultants.  Decisions  on  appointment will  be  made  collectively between the Programme Performance Advisor (PPA) in Christian Aid Ireland, and country programme staff.

Agreement of the final ToR for each consultant and contract signature will be managed by the country teams if the consultant is based in that country, or by Christian Aid Ireland, when the consultant, or team of consultants, will be working in more than one country, or is not based  in one of the programme countries.

Coordination of the baseline work across the seven countries will lie with a coordination team made up of the Programme Performance Advisor, a representative from the country programmes, and one of the consultants. The coordination role played by the consultant will entail additional work days for this consultant, which will be recognised as such in their contract.

Coordination between the consultants, the coordination team, and the country teams throughout the assignment will be crucial to its success.

Development of the Methodology
Development of the methodology will take place in two stages:

1)   A first discussion will take place between the consultant(s), the Programme Performance Advisor and the country team, to scope the methodology options that seem most appropriate for each country.   In particular, this discussion should focus on what method to use for bringing in Community Voices.
2)   A methodogy workshop will then be held in early May 2017, to agree the quality of data required, the methodology used in each country, and the tools. The workshop will most likely take place in Ireland,8 and the working language will be English.

Preparation of country data collection
Once the methodologies have been agreed, consultants will prepare data collection. Given that in a number of cases data collection will include surveys, this may include identification of enumerators and data input personnel, and their training, or alternatively, means to gather data digitally. Staff from partner organisations may be well placed to participate in this process, as well as in the data collection itself. Where alternative media approaches will be applied, these will also need to be prepared, eg. video production teams need to be recruited and trained.

8 There may be an option to participate virtually, if there are visa or travel issues. 
Data collection in country
This phase will involve three types of data collection:

1)   Information about the political, economic, social and cultural situation in a country, for Part
1 of the baseline – this may include secondary data such as reports, publications, press information, etc. but may also include interviews with key informants.
2)   Community  Voices  data,  which  captures  and  reflects  the  perspectives of  individuals  or
community members who stand to benefit in some way from the programme. This will be most relevant for the micro level indicators in the baseline (see Box 1), and may often take a quantitative approach.
3)   Data (or situational snapshots) which describe the starting point for each of the indicators in
the baseline (see Box 1). It is important to note that one of the key means of data collection during  programme implementation will be a method called  Outcome  Harvesting,  which gathers qualitative outcome statements and analyses them to assess the contribution the programme made towards them.9 There will therefore be a bias towards qualitative data in this type of data.

Each consultant will put together a baseline report. This report will be a maximum of 10 pages of narrative, accompanied by a tabular presentation of data against each of the indicators. This table will need to be concise and focused on comparability over time, as this information will be used to populate the Programme Results Framework that Christian Aid Ireland will use to report to Irish Aid over the five-year programme.

The reports will contain the following sections: A)   Executive Summary (1 page)
B)   Introduction/background (1 page)
C)   Analysis of political, economic, social and cultural situation for each of the three programme outcomes (3-4 pages)
D)   Methodology used (1 -2 pages)
a.   Include process comments (eg. qualifying the validity of data, if necessary) E)   Baseline data (tabular format)
a.    Micro level indicators: provide results of surveys / video analysis / FGD analysis
b.   Meso + macro level indicators: situational snapshot to enable the assessment of change
F)   Comments on findings (1-2 pages)
a.   Include recommendations for subsequent data collection (eg. at midline and endline) G)   Conclusions (1 page)

In addition, each consultant will put together a short manual to describe the methodology used to gather the data. This manual should provide enough information that the process of data collection can be repeated at midline and endline of the programme by someone else. The manual should be accessible to Christian Aid and partner staff (who are not experts in data collection), and user-friendly. Christian Aid and partner staff should have received an introduction to the manual.

9 For more information on Outcome Harvesting please see: and

Both Christian Aid Ireland and country programmes have budgeted for the baseline development. The budget will inform the choice of consultant for each country baseline. Each consultant is invited to submit both a minimum daily rate, and an estimation of how many days they envisage this work taking.

Consultant Specifications

Required skills and competencies for this assignment:

•    Relevant university degree and postgraduate /master degree in social science or political science
•    Excellent track record in using quantitative and qualitative methods in order to conduct baselines, evaluations, or other sense-making exercises; a specialisation in some particular evaluation methods, such as Process Tracing, Outcome Mapping, Outcome Harvesting, Most Significant Change, Qualitative Comparative Analysis (QCA), Contribution Analysis, participatory video evaluations, or other, would be desirable.
•   A good understanding of using Theories of Change in programming; knowledge of Adaptive
Management would be desirable.
•    A good understanding of governance and human rights, conflict and violence, and gender and power in development programming.
•    Proven knowledge of the political, economic, social and cultural context of the country or countries for which a consultant is expressing an interest.
•   Excellent analytical, writing and synthesis skills and evidence of high quality reporting.
•    Excellent communication and writing skills in English if applying for the baseline development in Sierra Leone, Zimbabwe or IOPT, Spanish if applying for the baseline development in Colombia, Guatemala or El Salvador, and Portuguese if applying for the baseline development in Angola. In Sierra Leone and Zimbabwe, ability to communicate in the local language(s) would be desirable.
•   Ability to communicate confidently in English, both spoken and in writing.

To apply for this piece of work, please supply the following information to Alix Tiernan at by the 13th April 2017:

•    A proposal of no more than 2 pages explaining (a) the consultant's (or consultants’) proposed approach and methodology to conducting the baseline (b) availability within the indicated time frame, in particular for a workshop in early May (c) the consultant/s’ competency for the job and (d) both a minimum daily rate, and an estimation of how many days they envisage this work taking.
•    An updated CV of no more than 2 pages for the consultant(s) detailing relevant skills and experience.
•    An example of previous relevant work, if possible showing data analysis of surveys, FGDs, or other community based methodology.
•   One referee from previous relevant work.

Preference will be given to consultants, or consultant teams, who will tender for more than one country; preference will also be given to consultants who have fluency, both spoken and written, in English.

Short-listed candidates will be interviewed (via Skype if outside Ireland) between the 18th  and 21st
April 2017.


Action Aid: Global Platform Palestine Manager

ActionAid is an international organisation, working with over 25 million people in more than 45 countries for a world free from poverty and injustice. ActionAid Palestine is a part of the ActionAid International Federation and ActionAid Australia.

ActionAid is seeking a qualified person to fill the position of Global Platform Palestine Manager for 12 months, with the possibility of extension.

Global Platform concept
The Global Platforms (GPs) are a global network of youth training hubs for empowerment and activism. The key mandate of GPs is to equip youth with the confidence, knowledge and skills to be active citizens and to engage with decision-makers.  The first GPs started in Tanzania and Denmark in 2009 and at present have expanded to 10 training centers in Kenya, Palestine, Jordan, Myanmar, El Salvador, Ghana and Bangladesh. The platforms are founded on experiential and participatory learning techniques that have evolved through inspiration from great educational thinkers like Paulo Freire and John Dewey. The GPs are an extension of ActionAid’s strong experience providing formal and non-formal training using participatory methods
Please read more about global platforms here:

The post location is Bethlehem, West Bank
Start Date: Immediately.

The objective of this position is to manage the Global Platform Palestine based in Bethlehem. The overall goal of Global Platform in Palestine is to facilitate opportunities which can be empowering for young people, enabling/strengthening them to occupy leadership positions and act as agents of social change in their communities and society.

The key responsibilities areas for this position are as follows:
Project management
    Develop annual  project  description (proposal)  with  specific  objectives  and measurable outputs  &
    Ensure the GP is proactive and can facilitate required capacity development to AAP partners
    Ensure that GP is contributing to AAP Country Strategy Paper
    Provide overall guidance and support to ensure training quality, effectiveness and contextualization for
Palestine and the region.
    Ensure timely and quality delivery of the activities against the overall project's objective  and key change results.
    Supervision and management of the GP team
    Provide quarterly and annual reports for ActionAid Palestine & ActionAid Denmark.

Financial management
    Overall responsibility for the financial management of GP which includes development of annual and quarterly budgets, monthly accounting and quarterly reporting in line with ActionAid processes and guidelines and reporting to ActionAid Palestine & ActionAid Denmark.

Strategic partnerships
    Provide guidance and support to GP staff in the development of project concept notes, proposals that focus on youth engagement and empowerment
    Development of strategic partnerships and networks with (I)NGO and related institutions to promote
GP business modalities, within the agreed ActionAid Palestine Framework
    Identify potential partners in the country/region with whom longer term programme partnerships can be developed
Eligible applicants are required to have the following qualifications and skills:
    Minimum of 5 years experience in programme implementation and management
    Strong leadership and management skills, experience with intercultural and participatory leadership
    Able to make independent decisions, while respecting the input and position of others.
    Building relations and diplomacy
    Experience in reporting, financial management, proposal development
    Previous experience from working in the region or another GP is an advantage
    Previous experience in working with youth volunteer programs, social movements or mobilization of young people
    Fluent in English; Arabic would be an asset
    High degree of tenacity

If you are interested in applying for this position, please apply via this link: true
no later than 23rd April 2017. Only short listed applicants will be contacted.

Women are encouraged to apply.


Oxfam: INGO Forum Director

The INGO Forum is a growing association with a current membership of over 100 humanitarian and development- oriented international NGOs operating in Myanmar. Founded in late 2007, the INGO Forum functions as a platform for  coordination,  strategic  discussions,  development  of  common  strategies,  and  provides  an  opportunity  for collective analysis and mutual learning between INGOs. The INGO Forum also aims at coordination with local NGOs and civil society groups, UN agencies, donors on operational humanitarian/development mat ters. INGO Forum is currently hosted by Oxfam.

Oxfam is a leading International NGO with a worldwide reputation for excellence and over 70 years of experience. It’s not unfortunate that people live in poverty. With enough wealth in this world to go around it’s unjustifiable. It’s not just their problem. It’s ours too. Our humanitarian, development and campaigning projects change lives around the world, and with the right support, we can beat poverty and injustice. Thousands of people already commit their time and talents to our campaigning, humanitarian and long-term development projects. Now we’re looking for yours.

Employment term:                          Fixed – Term (2 years)

Report to:                                        Country Director

What we offer:                                Respectful and empowered working environment, Life insurance, Medical+ dental + optical benefits, Competitive salary and Career advancement opportunities, Generous leave entitlement


   Representation and Leadership
    Represent (as mandated by the Steering Committee) the Forum at key meetings with the Diplomatic community, Donors, UN, government, NGO and INGO coordination platforms in-country, and globally with  ICVA, InterAction  and  other  external  stakeholders.  Ensure  consultation  with  and  feedback  to Members.
    Ensure representation of INGOs in high-level multi-stakeholder bodies including HCT, donor meetings, government Sector Working Groups, and other leadership bodies, etc. Ensure consultation with and feedback to members.
    Ensure that all relevant parties are kept informed of INGO Forum activities as appropriate and where appropriate inform the Steering Committee about strategic trends and developments that are of relevance to the Forum Members and their engagement with external stakeholders.
    Provide advisory services reflecting INGO perspectives to organisations, diplomatic and UN missions, agencies, academic institutions and others both inside and outside Myanmar.
    Ensure   external   communication   for   the   INGO   Forum:   common   positioning,   dissemination   of information/statements.
      Represent INGO Forum in Forum’s donor relations with support of Steering Committee if required.

   Strategic Planning, Policy and Advocacy
      Advise and provide recommendations on INGO Forum strategy, policy and advocacy. 
    Oversee implementation of the INGO Forum Strategy and lead on revision process. Engage on different key policy issues raised by the Government, donors and the UN.
      Support joint advocacy initiatives and efforts. Oversee the revision and implementation of INGO Forum
Advocacy Strategy.
    Ensure active engagement of INGO Forum in advocacy activities that are coordinated with UN and donor strategies and policies. Pro-actively contribute to strategic discussions and operational issues with regards to humanitarian/development space in Myanmar.
    Reduce duplication of efforts within the aid community and enhance linkages and structured interaction with relevant coordination fora (incl. Humanitarian Country Team, Humanitarian Advocacy Coordination Group, MIMU Advisory Board, Cooperation Partners Group, Sector Working Groups).
      Oversee or commission background research, policy analysis, and consultation to draft common INGO
messages and talking points, position and policy papers, and other advocacy documents.

   Organizational and Coordination of Meetings
      Organise and ensure the facilitation and documentation of regular INGO Forum meetings.
    Oversee the organization of ad-hoc INGO Forum meetings and thematic meetings, working groups, ad hoc meetings with NGOs, donors, UN, ensure their strategic value
      Organize and ensure the facilitation of the Steering Committee meetings. Report to and inform the SC
about his/her activities, outcomes, finances and HR, etc.
    Participate  as  appropriate  in  coordination  meetings  (or  delegate  participation)  if  requested  by  other stakeholders, such as UN, Government, and donors, and feedback information to the Membership.

   Secretariat Managment
1.    HR Management of Secretariat staff:
      Identify staffing needs.
      Recruitment: Develop TORs, short-listing, and interviewing (with support of Steering Committee for
Senior and International staff).
    Team management: Provide leadership and direction for Secretariat and management and coaching of staff.
    Supervision: Work with staff to produce and shape work plans, personal development plans, performance appraisals and identify capacity building needs.

2.    Financial Management and Project Management (in cooperation with Host Agency and Finance Officer):
      Oversee budget management (strategic budget preparations, review, reporting).
      Oversee grant management and financial and narrative reporting.
      Oversee fundraising, proposals development and donor relations for the Secretariat.

3.    Membership Management and information sharing (with other Secretariat Staff):
    Ensure members are receiving necessary briefings on the function, role and structure of the INGO Forum.
      Ensure transparent management of membership fees.
      Oversee membership application and registration process.
      Oversee information sharing in an inclusive and transparent way with all Members.
    Facilitate transparent elections process for INGO Forum Representatives to Steering Committee and other representational bodies.

4.    Leadership and organizational development:
      Coordination of Steering Committee.
      Provide strategic and technical guidance to the Steering Committee.
      Submit regular reports on achieved outcomes, financial overviews etc to the Steering Committee.
      Advise on organizational ways forward for INGO Forum.
      Design and lead implementation of INGO Forum work plan and consequent budgets for approval to SC.
      Ensure smooth working relationship between Secretariat and Host Agency.


Required qualifications
    Master’s degree in development studies, humanitarian affairs, public policy, international relations, political science, development, social science, and international law or a related field (or equivalent professional experience.) 
     5-10 years experience in development/humanitarian with at least 3-4 years experience in country program senior management (e.g., country director/head of mission, deputy director/head of programs, chief of party, senior program coordinator, etc.)
     Prior experience with multi-agency and/or humanitarian coordination.  Experience in representation within HCTs, ICCGs, or other humanitarian and development IASC coordination mechanisms, as well as with host governments, diplomatic communities, donors, national civil society, and UN agencies.
     Strong leadership and management skills, including staff management, partner management, financial management and experience in bringing variety of organizations to one common position/understanding.
     Excellent strategic and analytical skills, including ability to synthesize and effectively communicate complex issues.
     Knowledge and understanding of the UN system, humanitarian coordination architecture, and humanitarian principles.
     Diplomatic  and  inter-personal  skills,  ability  to  build  positive  relationships  in  a  multi-cultural,  multi- organizational context.
     Experience developing or managing humanitarian policy analysis and advocacy.
     Fluency in written and spoken English. Myanmar language is an asset.

Desirable qualifications
     Previous experience with directly coordinating NGO/INGO networks or sectors/clusters strongly preferred.
     Editorial and presentation abilities highly valued.
     Experience working in Myanmar or other countries in Southeast Asia.
     Experience working in post-conflict or transitional contexts with humanitarian, development and peace- building portfolios.

Closing date:                                   23rd April 2017, 5:00 PM

How to apply:                                 Please state applied position in email subject line and send CV and cover letter to Human Resources Department through


Oxfam office, No. 34, Corner of Aung Taw Mu Street and Golden Hill Avenue
Street, Golden Valley Ward 2, Bahan Township, Yangon, Myanmar. Phone: +95 (0)1 539986, 539987, 539958, 539189 and 504918

Detail and complete job profile is available upon request.
We regret that only short-listed applicants will be contacted.

Oxfam is committed to equal opportunities and diversity. We welcome and encourage applications from women, minority and underrepresented groups.

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Kvinna till Kvinna: Finance Officer

The Kvinna till Kvinna Foundation, (KtK), in Amman invites applicants to the position of Finance Officer (FO). KtK supports women in times of conflict to increase women’s power and influence. KtK collaborates with women’s organisations that play an active part in peace and rebuilding processes. KtK supports the partner organisations in capacity building and financially, in addition to facilitating networking and advocacy. KtK supports more than 130 women's organisations globally and we have worked in the Middle East since 2001. For further information please visit:

Work location: Amman

Type of Contract: contract until March 31st 2018 with the possibility of extension, starting as soon as possible.

The position is open for residents of Jordan. Please also note that due to the character of the work only women applicants will be considered.

Main tasks & Responsibilities

     Financial Management: manage office budget, ensure internal control system is functional; Ensure internal control system is functional, including making sure the anti-corruption policy is implemented internally and externally;
     Grant Management: quality assure budgets and financial reports from partners and ensure compliance with the grant agreement, enhance the financial management capacity of partner organisations;
     Audit Management: support the audit assignment;
     Administration: ensure safety, custody and maintenance of office, computer & accessories, furniture and equipment. Ensure proper financial and administrative preparations and follow up of KtK workshops; Ensure proper functioning of information and communication technology.
     Human Resource Administration: Ensure up to date human resource records are maintained, including employment contracts, leave, and staff personal records, and archived in a secure matter; Ensure proper payroll administration and accounting, including prepare and submit monthly staff payrol;

Education and qualifications

     Bachelor’s degree in business related field (Commerce, Accounting, Finance, Management) or other relevant field;
      A minimum of two years’ experience in a busy, preferably international, multicultural non
-government organisation and handling donor funds.

Essential Skills Required

     In depth knowledge of accounting, book keeping, and high financial analytical skills;
     High integrity to be able to handle cash and cash related transactions, and to take anti-corruption measures very seriously;
     Excellent written and oral communication in both Arabic and English (knowledge in Kurdish and
French are assets)
     Ability to work independently with limited supervision whilst also operating well as a team-player in a decentralised organisation; 
     Readiness to drive in Amman and outside the capital, as well as travel in the region when needed;
     Commitment to KtK values of promoting gender equity and diversity, and the interests of marginalized people in all aspects of KtK’s work.

How to apply

Please send your cover letter, where you motivate why you are interested in this particular position and how you meet the qualifications of the position, CV, and salary request and three references to no later than 17 of April. For more information please see attached Job Description and/or see

Kvinna till Kvinna: Regional Safety and Security Advisor, Amman Office

Organisational affiliation:

The Regional Safety and Security Advisor, SSA, is a position that is shared by Kvinna till Kvinna, KtK, and Swedish Development Partner, IM. However, the SSA will be employed by KtK and thus be part of the Field Department of KtK. The SSA will work both at the regional office of KtK and the regional office of IM, both of which are in Amman, Jordan. The SSA will carry out the work in the MENA region through regular communication with staff at KtK and IM, partner organisations, and other relevant stakeholders.

Scope of work:

The SSA is responsible for monitoring the security situation in each of the MENA countries where KtK and IM have offices and/or operations and advising on the implementation of security regulations and safety operating procedures according to the changing situation in the relevant countries. The SSA shall support and strengthen KtK and IM’s safety and security management practices and documentation to ensure that it is consistent with organisational guidelines and commensurate with security risks faced by the staff of KtK and IM.

The SSA will work closely with the regional offices of KtK and IM, the country teams, and the KtK Head of Security at the head offices of KtK and IM in Sweden.

The position is shared between KtK 50% and IM 50% and reports to both, but the SSA is employed by KtK.

Responsibilities and duties:

Analysis and Situational Awareness (30%)

•  Continually monitor and analyse the country and regional security situation in areas of KtK and
IM’s offices and/or operations;

• Maintain close contact with all relevant stakeholders to develop a network and build relationships with key actors, including NGOs, INGOs, INSO, UN and government agencies, in order to obtain reliable security information; 
•  Undertake regular and ad hoc security assessment missions as necessary, to gather information and to analyze the overall security situation in existing and potential areas where KtK and IM have offices and/or operations;

•  Develop and maintain up-to-date security risk assessments, mitigation and management plans;

•  Provide support and advice to Heads of Office/Field Representatives on the development of security procedures and plans for each country (ensure that these are up to required standards and up to date);

•  Manage the KtK and IM regional security incident data base and share information about incidents with appropriate staff and other relevant actors, such as INGOs and the UN.

Technical Support/Briefings and Training (25%)

•  In coordination with Head of Security KtK further develop safe channels for communication and management of data at the regional and country offices level;

• Facilitate  security  management  training/HSS (health, safety  and security) plans  and management, including first aid, to staff as required;

•  Provide support to the management teams of the regional offices of KtK and IM on strategic security issues;
•  Ensure that all staff and visitors receive appropriate briefings upon arrival, and brief new staff on security plan and procedures at regional introduction;

•  Assess the capacity of drivers used by KtK and IM, and when needed, train them accordingly;

•  Develop guidelines for safe and secure housing for expatriate staff, and to follow up the implementation of the guidelines;

•  Facilitate learning & development as well as exchange experiences at all levels;

Travel Security (20%)

•  Periodically/as required travel to country offices to conduct/update security risk assessments and advice and assist in updating security plans accordingly;

•  Undertake security reviews and audits of country offices’ security management practices;

•  Update and deliver pre-travel security briefings;

Review Travel Safety & Security Assessments completed by staff;

Budget and Planning (less than 5%)

•  Contribute  to  planning  and  proposal  drafting  for  new  projects,  ensuring  context  specific security considerations are included in proposals;
•  Advise on budgetary considerations for health, safety and security, and allocation of funds for
training and travel for security risk assessment; Partner Support /Capacity Building of Partners (10%)
•  Assess the security systems, policies and procedures in place at partner organizations and
advice on improvements;

• Share, with partners, relevant opportunities for security trainings provided by external resources;

Representing KtK and IM (10%)

•  Represent KtK and IM at official meetings and functions as requested;
•  Participate in internal KtK and IM meetings, regionally and/or in Sweden;
•  Carry out interpretation/translation work when needed (minor);

Perform any other tasks related to the operations of KtK and IM in the region as delegated by the regional managers of KtK and IM.

Education and qualifications

•  University diploma/Bachelor’s degree or equivalent in Security Management, Political Science,
International Relations, or another relevant field
•  3-5 years of experience in NGO field security operations and knowledge of INGO security management approaches and practices
•  Expertise on the general regional security context and trends as well as a good understanding of the most volatile areas in the region

•  Experience in developing security related technical tools, guidelines and systems
•  Experience from including human rights and gender perspectives in security management

•  Experience of developing safe communication channels
•  Experience of working in different cultural work environments and ability to perform tasks with sensitivity to the local culture and to interact effectively and professionally with persons from diverse cultural, socio-economic, racial, ethnic and professional backgrounds

Required Skills

•  Strong analytical skills on security analysis and conflict sensitivity
•  Demonstrated high-level communication skills and proficiency (written and spoken) in Arabic and English. Knowledge in Kurdish and French are assets
•  Demonstrable ability to advise and support field staff in different locations
•  Ability to work independently with limited supervision whilst also operating well as a team- player in a decentralised organisation
•  Ability and willingness to travel to and work in crisis contexts

•  Proven ability to remain calm, focused and organised and to deliver results on time when under pressure and with rapidly changing circumstances
•  Commitment to KtK and IM’s values of promoting gender equality and diversity and the interests of marginalized people in all aspects of KtK and IM’s work
•  Readiness to provide support concerning various tasks in two offices
•  Readiness to drive in Amman and in the other areas of offices and/or operations in the region
•  Good knowledge of Microsoft Office Word, Excel, and Outlook

Preferred Skills

•  Experience in a crisis context, in a managerial role
•  Experience of developing and delivering training courses and workshops
•  Experience of working with an international or regional civil society organisation


The SSA makes decisions in dialogue with the regional managers of KtK and IM within the framework of the approved operational plan and budget. If/when there is a perceived need to diverge from KtK’s and IM’s steering documents concerning safety and security, the Head of Security in Sweden will be consulted. The management groups of KtK and IM have the overall responsibility of the safety and security of the staff.


The SSA reports to the regional managers of KtK and IM in Amman.

Overseas Onlus: Awareness Expert

Figure request: Awareness Expert

Duty station: Occupied Palestinian Territories (OpTi) – West Bank
Project Office: Tulkarem City – East Jerusalem
Sectors / Areas of intervention: water, environment, land and natural resources management, climate change.
Contract length: 6 months

DESCRIPTION: Emergency Project (AID 10910) realized by Cesvi in consortium with Overseas Onlus; the project is co-funded by the Italian Agency for Development Cooperation (AICS) - Office of Jerusalem. The project includes a structured intervention in the field of waste management for the benefit of the vulnerable population of NurShams refugee camp - Tulkarem Municipality. The project will improve the sanitary conditions of the population at risk of Nurshams refugee camp developing a more effective and sustainable waste management system for the camp, supporting UNRWA capability and workers as well as increasing the accountability and sensitization of the population for this issue.

Duties and Responsibilities: The Awareness Expert will be responsible for coordination, implementation and management of the awareness activities, in collaboration with international and local partners, ensuring the achievement of project objectives and adherence to the fundamental principles of cooperation development.

In particular the Awareness Expert will be responsible for:

1. Coordination and general monitoring of the project. In particular:
a) Reports relating to relevant meetings with donors, project partners and other institutional stakeholders to be drawn in the case of very high importance and urgency; b) interim report and final report required by the donor (in coordination with the Italian HQ); c) sending documents, studies and articles whatever information material that allows the HQs to learn more about the project sites and also the country with the aim of advocacy actions; d) liaising with all parties and local stakeholders, for the implementation of specific components.

Specifically, the Awareness Expert should coordinate with Cesvi NGO in the management of internal and external communications, purchasing procedures, management and administration in general, coordination for the implementation of activities.

2. Administration. Specifically: a. Quarterly spending forecast to be updated on a monthly basis; b. monthly accounting (cash and bank); c. compliance and check supporting documents for expenses incurred both from Overseas and by the project partners; d. delivers such documentation to the Italian HQ on a monthly basis.

3. Coordinate the work of local staff and any other expats on the on-site project, to ensure a unified presence of the NGO Overseas, in particular: a. follows the daily activities in the field; b. ensures that all staff is informed about the objectives, results and project implementation strategy, the strategy of the NGOs and the donor.

4. Coordination with local partners in all phases of project implementation, both in the selection of beneficiaries, distribution of goods and materials and rehabilitation (tender procedures);

5. Take care of and following the on-site relations with the donor (AICS);

6. Keep informed about the planning activities with various institutions and stakeholders as possible.

7. Establish and heal relationships with other organizations in the same area of intervention in order to avoid contradictory actions and explore possible cooperation;

8. Report regularly at the Country Representative or to the Italian Desk in order to agree the decisions that modify project strategies and / or the use of financial resources.

9. Organize local missions for HQ Overseas personnel responsible for the project and other expatriate staff to conduct monitoring missions and / or   

10. Build and maintain an archive of project / information documents and manage project data;

11. Follow the logistics required by the project and security requirements, such as risk assessments, visas of expatriate staff, coordination with the Country Representative in case of need for security constraints. 

Minimum requirements for this position:

•    Relevant degree in the field of the sector of project intervention (preferably Social Sciences, Political Science or similar);
•    At least 1 year experience in the field of international cooperation, with experience in training, awareness and sensitization activities;
•    Previous experience in crisis and emergency situations, preferably in the emergency sector and preferably in Palestine;
•    Prior knowledge or prior experience in the area of intervention, especially of the operational contest in Palestine refugee camps, ability to handle extreme emergency situation, knowledge of systems of coordination in the event of evacuation needs from the work area;
•    Good knowledge and experience of financial and operational management processes in emergency situations;
•    Competence in managing field projects, flexibility ', teamwork, punctuality', excellent capacity 'organization;
•    Knowledge and application of the procedures Donor (AICS);
•    Advanced computer skills (MS Office);
•    Excellent knowledge of English (written and spoken); preferably knowledge of the Arabic language (spoken);
•    It will be considered an advantage Previous experience in the Middle East and Palestine

Departure: June 2016

To submit your application: send CV in English (three references) and motivation letter in English to . 

Subject: Awareness Expert AID 10910 Palestine 

Applications deadline: 17/04/2017
Only candidates’ pre - selected for an interview will be contacted. The interviews will take place in Overseas headquarters in Spilamberto (MO). For those candidates living abroad, the interview will take place by skype. Applications received after the date of 17/04/2017 will not be considered, as also the applications sent incomplete.


CRS: Facilitator for Script Writing Workshop for a Children’s Puppet Show

Catholic Relief Services (CRS) is an international humanitarian agency of the Catholic community in the United States and has been present in Jerusalem, West Bank, and Gaza (JWBG) since 1961. The CRS JWBG country program currently supports development/relief programs and activities in the sectors of agricultural livelihoods, humanitarian assistance, youth & women empowerment, micro-finance, child protection and peace & justice. For further information about CRS, please visit:

CRS is seeking a highly qualified consultant as per the following scope of work:

Through the generous donation of the Schmidt Family Foundation, CRS and local partner Basma Society for Culture and Arts (Basma) are working together to engage conflict-affected children in cultural and artistic activities. These activities help to facilitate positive coping, self-expression, and ultimately, healing from trauma. The project uses a creative art methodology (CAM) involving the performance of live puppet shows  throughout  the  Gaza  strip.  The  CAM  methodology  is  based  on  an innovative  puppet-based approach to dealing with emotions, strengthening interpersonal relationships, and promoting emotional and social resilience.

CRS and Basma will roll out puppet shows to 2,000 children between the ages of 6-12 attending CRS- supported child-friendly community centers located in Gaza and Middle Governorates.  Following each performance, puppeteers will hold interactive discussions with children to deepen the children’s engagement with the play’s messages.

Consultancy Objectives
CRS seeks a professional script writer consultant to facilitate a weeklong workshop. During the workshop,
the consultant will bring together the team at Basma Society for Culture and Arts, an amateur writer and a professional in psycho-social support. The objective of the workshop is to build the capacity of participants in script writing and to develop an engaging script for a puppet show designed for children ages 6 – 12. The script will be based on an existing draft script developed by the amateur script writer. The final script developed during the workshop must strike a balance between learning and fun, highlighting key social messages (learning) with an engaging and entertaining story (fun). Themes for the key messages include: 
    Positive relationships with peers.
    Peaceful conflict resolution.
    Promoting self-confidence.

Deliverables for the Consultancy
    Facilitate a weeklong script writing workshop with Basma’s creative arts team and a professional
in psycho-social support to develop a script for this year’s puppet show
    Final script for a puppet show designed for children ages 6 – 12 approved by CRS and Basma
    List of recommendations for artists, actors and the director about how their respective roles can contribute to the objectives of the script: learning and fun.
o Learning as it pertains to the key messages
o Fun as it pertains to the children’s entertainment

Timeline and Working Conditions
Tentative dates for the script writing workshop are April 2 - 6. Working hours are set from 8:00 am – 4: 00 pm.  All work with staff, partners and community members will take place from Sunday-Thursday.

How to apply:
Interested applicants with relevant experience are encouraged to submit an application as follows:

    Application form and complete Terms of Reference is available at
    Submit the following:
o Resume
o Professional References.
o 1 original writing sample demonstrating your ability to produce a script for children’s education and entertainment (should be appropriate for children ages 6 – 12 years old) (Arabic or English).
o 1-2 paragraph writing sample explaining how your past experiences will allow you to successfully complete the deliverables (Arabic or English)
o A proposed agenda for a weeklong script writing workshop (Arabic or English)
o Submit a financial proposal. Prices should be in US Dollars ($) and must be valid up till 90 days after the submission date. The financial proposal has to identify the daily rate and the total cost. Please also clarify the estimation cost of submitting English version of all training materials.
    Please submit your complete application online at: no later than  21 March 2017.
    CRS reserves the right to reject all bids, and to decide not to pursue this procurement.
CRS is not obliged to procure the lowest priced offer, when the lowest price does not offer the best overall value, all other factors considered.

For any questions, kindly contact CRS at

World Vision: Strategic Relations Coordinator

Department: National Director
Location: Jerusalem
Full - time

Deadline: 17 March 2017 


Fully support an effective support to the National Director in the areas of internal and external communications, Strategic relationships, and Planning and Management responsibilities.  

Key Outputs/Responsibilities
1.    Strategic Management (10%)
    •    Support  the review and updating of the National Office Strategy
•    Support to Facilitate National Office and Regional Office work and preparations on the strategy
•    Lead the process of creating a  monitoring of a National Strategic Implementation plan on yearly basis.  .  
2.    National Director Projects (20%)
    •    Coordinate National initiatives and projects run from the National Director's Office such as:
•    Innovative projects
•    Hadassah and other Israel Projects  
•    Peacebuilding and bridge building Projects.
•     Help with raising Funds with Support Offices, Grants, etc.
3.    External Coordination (10%)
    •    Facilitate WV’s involvement in all relevant UN, AIDA and related forums
•    Replace ND in meetings, as appropriate
4.    Board (15%)
    •    Support the process of the Circle of friends for the Advisory Counsel
•    Prepare Advisory council meeting reports
•    Support the ND to maintain the strategic relations with the Friends of WV and other board members when appropriate and as required
•    Prepare speeches, as appropriate
5.    Ongoing support for National Director (10%)
    •    Participate in the SMT and attend the SLT (similar as with Board meetings) in order to follow up and report.
•    Research and/or reports (for ND,  region, AIDA executive committee, or others).
•    Meet with and/or respond to external parties on behalf of ND
•    Support the National Director through different researches as required and appropriate  
6.    Administrative Support  (15%)
    •    Support the efficient report writing and relationships with the GC, RO and other stakeholders on a timely manger Support the quarterly regional report on a timely manner
•    Manage internal and external communication for the ND department
•    Revise and ensure alignment with JWG policies and procedures of all documents prior to submission to ND for signing including: contracts, MOUs, timesheets and expense reports for the executive Team
•    Manage the filing system of the ND department
•    Manage the ND budget/agendas/calendar
•    Manage logistics related to ND personal & business travel, in addition to the travel of board members as needed

7.    Guest Relations (15%)
    •    In direct coordination with visitors about their visit, this includes, schedule, coordinating with hosting staff,    Responsible for and follow up with the different SO’s on issues related to SA’s, PA’s and others relevant to visitors
•    Arrange tour sightseeing upon request
8.    Other (5%)
    •    Carry out any other relevant responsibilities assigned from time to time by the National Director
•    Maintain a professional office atmosphere by keeping a high standard of efficiency  and confidentiality in handling tasks and dealing with people
•    Support and maintain an impartial approach to WV’s work in Palestine, Israel and Gaza 

Education & Experience required: 

•    Bachelor degree in Communications, Social Sciences, or a related field
•    Minimum of 3 years’ experience in a similar role, preferably in the non-profit sector

Other Competencies/Attributes:
•    Fluency in written and spoken English, with advanced business writing skills
•    Knowledge of Arabic is essential and Hebrew is desirable
•    Excellent interpersonal skills and proven experience in building collaborative        relationships with various stakeholders
•    Understanding of organizational structure, executive/international communications, and administration
•    Solid skills in time-management, prioritization, and ability to work on several projects    simultaneously
•    Effective skills in communication of information and ideas
•    Capacity to have an helicopter and impartial approach and view
 •    Valid driver’s license
•    Committed to achieve quality results and services
•    Integrity and strong identification with World Vision’s Core Values.  

To apply: please visit : 

World Vision: Customer Support Analyst (IT)

Individuals in the Customer Support Analyst II role are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 2 and 3 help desk support. They work with a broad range of infrastructure products and complex client technology services and support area of IT. They work on multiple projects concurrently as a team member or as a technical lead.
Customer Support members respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices.  In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products.   
Individuals in the Customer Support job family require an understanding of the foundation architecture, hardware and software used by the organization. They demonstrate skill in various custom or packaged hardware and software. They have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. These individuals ensure that client needs are addressed and resolved in accordance with service level agreements.


% Time    Major Activities    End Results Expected
•    Provides input during project planning and requirements phase.    Comprehensive project plan.
    First point of contact and day-to-day technical support to end users.
    Responds to Level 2 support and works with vendors on Level 3 support.
    Generates activity and status reports. 
    Provides the user access service.
    Researches trouble issues which affect multiple clients. 
    Reviews checklists and scripts. 
    Works with vendor technical support personnel on solutions for clients.    Technical support, documentation and reporting of end user requests, status and resolution.
Resolution of reoccurring issues.
Collaboration with vendors for solutions to client issues.
    Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners. 
    Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
    Updates configuration management tools. 
    Develops and documents procedures for performing configuration changes, updates and upgrades. 
    Provides on-going support of client technology.    End users have required technology. 
Technology conforms to IT standards.
End users receive required technical support for hardware and software issues.
Configuration management tools are up-to-date with documented procedures for changes, updates and upgrades.
    Ensures that all technical resources are available for meetings that include video conferencing.
    Engages the hardware vendors on issues to remedy issues or escalates for support.
    Monitors and communicates system status.
    Diagnoses and resolves client workstation and mobile device hardware and software issues.
    Creates temporary solutions until permanent solutions can be implemented. 
    Assists systems, programming and vendor professionals as needed to resolve problems.
    Coordinates the resolution of escalated application, hardware and software problems.    Customer satisfaction achieved for video conferencing services.
End users receive required technical support for workstation and mobile device issues.
Use of technical expertise to resolve problems quickly.

    Adheres to the integrity of controls, regulations and guidelines.
    Reviews operation processes to ensure consistent approval and compliance.
    Makes recommendations and changes as appropriate.    Operation processes are in compliance with security policies, standards and procedures.
Identification of changes needed to improve processes or maintain compliance.
    Maintains IT inventory management for all IT equipment and/or software in accordance with company policy and procedures.    Up-to-date and accurate IT asset inventory.
    Collaborates in the development of service-level objectives and takes steps to meet or exceed targets. 
    Monitors service-level objectives to ensure that requirements are met or exceeded. 
    Makes recommendations to approve performance and client satisfaction metrics.
    Follows up in a timely manner to ensure customer satisfaction.    SLAs are met or exceeded.
Customers are satisfied with services received.
    Tracks performance metrics.
    Reviews tracking log to identify recurring problems, or problems affecting a large number of clients. 
    Develops procedures and controls for service improvements. 
    Recommends solutions to common problems and updates frequently asked questions documentation.    Problems identified and resolved quickly to maintain or improve customer satisfaction levels.
Improved service levels.
Reoccurring service problems are identified and resolved quickly.
    Participates in integration and user acceptance testing.    End product meets business needs.
    Trains co-workers on new or existing functionality or services.
    Identifies customer training needs based on common problems.    Staff up-to-date on functionality and services being supported.
Training needs assessment developed based on analysis of issue trends.
    Creates, modifies and reviews documentation of issues resolutions. 
    Develops and delivers documentation to ensure appropriate end-user support.
    Creates and submits documented resolution to Knowledge Base.
    Updates manuals/guides to incorporate new recommended products.    Complete and accurate documentation for use within the IT organization.
    Alerts team members about recurring problems. 
    Communicates technical information to both technical and non-technical personnel.    High level of customer satisfaction and productivity.
Communication of technical information that can be understood by someone with or without technical knowledge.
    May provide input to the design of backup and recovery procedures.    Improved Business continuance procedures.
    Designs standard image and designs alternate images, as needed. 
    Evaluates and recommends new standard products for corporate standards list.
    Participates in working groups related to standards.    Hardware and software products that meet client requirements.
Product recommendations in compliance with corporate standards.
    Mentors less experienced staff in multiple areas of expertise.    Transfer of knowledge in multiple areas of expertise.


Minimum education, training and experience requirements to qualify for the position:

1.    Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
2.    Demonstrated knowledge of complex hardware and software products and problem solving / diagnostic skills.

1.    Typically requires 5 years of relevant technical and business work experience. 
2.    Willingness and ability to travel domestically and internationally, as necessary. 

License, registration, or certification required to perform this position:

1.    Effective in written and verbal communication in English.

Work Environment:
Include travel & work environment details.
Complete Travel and/or Work Environment statements if applicable.
•    The position requires ability and willingness to travel domestically and internationally 

CORE CAPABILITIES (see page 9-11) 


Achieving Capabilities: Achieving quality results & service. Practicing accountability & integrity. 

1.    Communications for Results: Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of inter-related situations, asks probing questions, and solicits multiple sources of advice prior to taking action. (I*)
2.    Customer Service Orientation:  Asks questions and conducts investigations in order to understand clients' specific needs and provides prompt, attentive service. Understands client’s expectations and takes initiatives to meet and exceed them.  Monitors progress and updates client and management as to status. Educates clients in ways of using products and services. Quickly and effectively solves customer problems. Develops trust and credibility with the customer. (I*)
3.    Thoroughness: Demonstrates operational agility.  Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary. Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs, and applies quality checks prior to work submission. (I*)

Thinking Capabilities: Thinking clearly, deeply and broadly. Understanding the Humanitarian Industry. Understanding World Vision’s mission and operations. Practicing innovation and change.

1.    Information Seeking: Utilizes a variety of information and data sources pertaining to organizational and professional trends.  Checks the source for omission and accuracy. Identifies the sources that are appropriate for specific types of information. Checks for bias and omission. Seeks out the appropriate people to approach for guidance either formally or informally depending on the type of issue.  Links information in a lateral as well as linear manner. Finds hidden data. Relates and manipulates data from various sources to create a fuller picture.  Investigates and uncovers root causes of a problem or issue. (I*)
2.    Service Provider Assessment & Evaluation: Assesses and compares service providers and their products in meeting defined requirements. Documents findings in a report that articulates the challenges and opportunities of each option. (B*)
3.    Understanding World Vision’s core “business” ministries and how WV works worldwide

Self Managing Capabilities: Demonstrating Christ-centered life and work. Learning for growth and development. Maintaining work/life balance and effectiveness.   

1.    Adaptability: Handles multiple projects and duties simultaneously, prioritizing as needed.  Devises flexible approaches that are easily adopted by all levels and types of people. Works creatively to respond to a specific situation.  Quickly resolves new challenges in a changing environment. Interprets the spirit of a policy to meet business goals and client needs. Respects and responds sensitively to others’ reluctance to change.  Fosters flexibility through cross-training and developmental work assignments. (I*)
2.    Openness to Learning:  Analyzes errors, successes and failures, and sets strategies to rectify and increase knowledge. Solicits non-defensively performance feedback after each assignment.  Identifies personal strengths and weaknesses, and defines areas for self-development. Converses with others about the effectiveness of and improvements needed to implement an idea or technique. (I*)   
3.    Planning and Organizing: Understands and seeks ways to improve the quality and results of one’s work. Ensures that team roles and responsibilities are defined and clearly communicated, and that the quality of the work efforts are meeting expectations. Procures resources (people, funding, material, support) to ensure that the unit’s work is produced in a prompt, quality manner. Provides input for strategic planning meetings so that they produce expected outcomes. Plans for allocation of resources in line with unit goals. Creates and implements a strategy for supporting current and future business needs. (I*)
4.    Demonstrating Christ-centered life and work: Modeling a lifestyle of Christ-centered witness and service in word, deed, life, and sign

Relational Capabilities: Building collaborative relationships. Practicing gender and cultural diversity. Influencing individuals and groups.

1.    Teamwork: Actively solicits ideas and opinions from others to quickly accomplish specific objectives targeted at defined business outcomes.  Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues.  Utilizes strengths of team members to achieve optimal performance. (I*)  
2.    Practicing gender and cultural diversity: Respecting and valuing the uniqueness of each gender and multicultural individuals and groups

*Explanation of Proficiency Level Definitions
Proficiency scale definitions are provided to help determine an individual’s proficiency level in a specific competency. The rating scale below was created as a foundation for the development of proficiency level definitions used for assessments. 

Being Developed: (BD)    Demonstrates minimal use of this competency; limited knowledge of subject matter area; needs frequent assistance and close supervision for direction. Currently developing competency.
Basic: (B)    Demonstrates limited use of this competency; basic familiarity of subject matter area; needs additional training to apply without assistance or with frequent supervision.
Intermediate: (I)    Demonstrates working or functional proficiency level sufficient to apply this competency effectively without assistance and with minimal supervision; working/functional knowledge of subject matter area.
Advanced: (A)    Demonstrates in-depth proficiency level sufficient to assist, consult to, or lead others in the application of this competency; in-depth knowledge in subject matter area.
Expert: (E)    Demonstrates broad, in-depth proficiency sufficient to be recognized as an authority or master performer in the applications of this competency; recognized authority/expert in subject matter area.


World Vision: Communications Officer

Location: Jerusalem
Full – time
Deadline for application: 17 March 2017


The position will be responsible for the production of key communications resources for donor and public engagement; position the ministry of WV with in-country and international media; supporting the ND in leading external communications on a range of development  issues; direct communications in emergency and reputation risk issues; and support all departments on  internal/employee communications processes which support and advance the strategic goals of JWG and its core ministry functions 

Key Outputs/Responsibilities
1.    Public - Community Connections (35%)
Evidence-based content for resource generation. Sponsorship Transformation and ministry
•    Responsible for  the planning and production of compelling evidence-based and issues-oriented fundraising, advocacy and publicity materials (web-based, digital, print and video) for effective donor (including grant acquisition) and public engagement – both in-country and internationally, and in collaboration with other World Vision Offices if/as appropriate.
•    Oversee the consistent and timely offering and development of resources.
•    Ensure that stories, photos, publications and other materials are produced to standards of quality required for informing, educating and engaging donors and publics via Partnership websites, magazines, adverts, donor appeals, media releases and other communications channels and outlets
•    Seek detailed information on Area Development Program projects and beneficiaries, and identify potential media and marketing stories through ADP/project contacts, which can lead to increased donor support and public awareness
•    Assure that photo, story and information assignments are properly processed through the WV systems and databases
•    Host/support the Partnership resource gathering visits/ Media (acknowledged via Share). 
•    Coordinate public events to best share WV’s messages and branding. Build and maintain good connections with international and local journalists based in the Holy Land, so as to increase our outreach and influence.
•    Ensure proper support is provided to the sponsorship team according to set agreements. Facilitate all deliverables required through Sp. 2.0 generated in field level.
•    Facilitate and train children/ youth/ community people based on programmatic needs utilizing the concept of the C4D for Community Voice and Casual Content.
•    Plan and support the ND to manage communications in response to both slow- and rapid-onset emergency/relief situations ensuring that WV Partnership is provided with quality stories, photos and media interviews from the field quickly.

Organisational positioning in mainstream and social media to mobilise publics for social and policy change
    •    Promote  contacts with country-level and international media to earn coverage of World Vision. 
•     Ensure JWG designated spokespeople and technical experts are identified, trained and offered to media for proactive, positive public engagement. World Vision staff is aware of and adhere to media relations protocols
•    Support the monitoring of national media, with the help of zonal communication officers,  and establish the overall capacity of JWG to initiate and respond to media contacts with required speed and skill.
•    Evaluate  media risk. Serve as media advisor to relevant staff members. Monitor local Palestinian and Israeli mainstream and social media feeds to prepare for “rapid response” communications in situations of organizational crises, and during an escalation in violence, the onset of natural disasters or other major emergencies to which World Vision will respond.
•     Ensure efficient social media channels are selected to initiate discussions around WV activities amongst target audiences. Manage digital platforms assuring proper monitoring and analysis.
•    Develop a policy for social media channels operated by WVJWG to ensure the production of timely content that supports our developmental and advocacy agenda, in consultation with the Advocacy Officer, the National Director and the Regional Communications Director
•    Work with GC, Support Offices and National Offices in support of global social media campaigns launched by World Vision where relevant to the situation in JWG
•    Ensure the external communication resources use correct WV identity.
•    Collaborate with advocacy and Faith in Development colleagues to define key issues, messaging, and communications channels for public advocacy initiatives. Engage media to gain exposure and credibility, and increase public discussion.
•    Provide communications support reflected in applicable regional and global advocacy campaigns.
•    Collaborate with GAM team to provide support throughout the grant prepositioning, acquisition and management cycle. Work with the regional Comms team to continuously improve the support provided.
Internal communications to mobilise staff for strategy, ministry execution and impact
 Support NO leadership in communicating areas of their work that create unified identity across the programme, contribute to a shared understanding of strategy and goals, and facilitate change management.

IV.    Strategic leadership (15%)
    •    . Contribute to JWG strategy formulation.
•    Develop a communications strategy for WVJWG together with the National Director, and the Regional Communications Director
•    Develop an annual communications plan in consultation with the Public Engagement Manager, National Director and Regional Communications Director
•    Provide communications support efficiently through making sure that updated information on important developments is available, the activities are prioritized, processes are simplified, and overlaps avoided.  
Capacity Building (10%)
•     In collaboration with the People & Culture (P&C) Department improve the capacity of the zonal Communications team and work towards talent identification.
•     Identify and train JWG and ADP staff that can provide information on their projects for use through local and international communication channles, if required.

Education & Experience required: 

•    A degree in journalism and/or communications/public relations/marketing and/or languages and international relations
•    At least five years professional experience in communications, promotion, journalism or public relations
•    Experience in project management, including the production of diverse communications resources such as publications, multi-media, websites/pages, photo and video reports, social media, etc.  
•    Experience developing or contributing to the development, execution and reporting on strategies, preferably as part of a cross-functional team
•    Past experience or familiarity with marketing departments, PR, communications, etc

Other Competencies/Attributes:

•         Content Development - Written: Produce high quality, child-focused written content
that engages broad audiences and enables supporter transformation, staff engagement,
advocacy and revenue generation.
•    Content Development - Visual: Produce high quality, child-focused visual (photo
and/or video) content that engages broad audiences and enables supporter transformation,
staff engagement, advocacy and revenue generation.
•    Media Relations: Develop and maintain media contacts, pitch compelling content and
position WV in influential media outlets in the national and international domain on issues
related to development, advocacy and disasters.
•    Capacity Building: Facilitate training and support resources for STP, C4D4CV and other
community-based communications activities.
•    Disaster Response: Produce rapid information and compelling needs and impact-focused
content for Partnership communications, marketing and accountability needs.
•    Field Facilitation: Develop and maintain positive working relationships and arrangements
with field staff to enable successful coordination/hosting/accompanying of Support Office,
donor or VIP visits.
•    Platform Management: Use of internal systems (Share, DMC, CML, MRC, wvrelief),
new digital platforms and devices (smartphones, flip-cams, social media) and traditional
office applications (Word, PowerPoint, and Excel).
•    Networking: Create relationships and connections utilizing various channels for
information sharing, learning, influence and to help shape and advance the communications
•    Global, multi-cultural effectiveness: Ability to achieve results working in a multicultural
organization, including leveraging differences and addressing diversity issues for
improved team effectiveness.
•    Creativity: Demonstrate creativity and embrace innovation in the work environment to
improve and evolve processes, participation and generate new ideas and solutions.
•    Knowledge of English and Arabic, both spoken and written. Knowledge of Hebrew is an asset
•    Able to travel and work in the field as an essential function of the position
•    Skills in writing, v/blogging, photography and/or video production
•    Valid driving license
•    Committed to achieve quality results and services
•    Integrity and strong identification with World Vision’s Core Values

Work environment
           Minimum 20% time traveling in the field
           Position requires willingness and ability to continue to function during a crisis situation, including during a World Vision response to a manmade or natural disaster.

    Required    Preferred
Achieving quality results and service    x    
Practicing accountability and integrity    x    
Communicating information effectively    x    
Thinking clearly, deeply and broadly    x    
Understanding the Humanitarian industry        x
Understanding WV’s mission & operations    x    
Practicing continuous innovation & creativity    x    
Demonstrating Christ-Centered life and work    x    
Learning for growth and development    x    
Maintaining work/life balance        x
Building collaborative relationships    x    
Practicing gender & cultural diversity        x
Influencing individuals & groups    x    

To apply: please visit : 

Read More

TdH CH: Mizan4 Consultancy Services

Summary of the project
Activity Title    Mizan4 (short form of Mizan4Children)
Country/region    State of  Palestine
Inception Phase    1st March – 30th April 2017
Partners    State of Palestine, High Judicial Council
State of Palestine, Ministry of Social Development (MoSD)
Project Title     Justice for Children
Vision    Terre des hommes has helped to strengthen children's access to their rights in juvenile justice systems by enhancing the restorative approach, which has helped to significantly and sustainably increase the rate of children benefitting from non-custodial measures and decrease the number of children in detention. Terre des hommes is a world-leading reference in the field of restorative juvenile justice. Its expertise is sought in particular by public authorities.
Expected Results
    Indicator 1.1. # of new mechanisms in place: existence of data collection mechanisms, regular Social Inquiry Report analysis and clear information flowchart

Indicator 1.2. # of customized reports in MIZAN database capturing juvenile cases and referral/inputs from/to CPC/POs, Mediators, Police Officers, Public Relations Officers, Informal Justice System Actors

Indicator 1.3. # of assigned MoSD staff consulted and trained on data entry and usage.


A new “Juvenile Protection Law” was enacted in the form of a “Presidential Decree on the Protection of Juveniles” signed on 4th February 2016. The juvenile justice system in Palestine is facing a number of critical issues, including the following: i) limited number of trained actors (i.e. child protection counsellors, police, prosecutors, judges,  and mediators); ii) absence of information management systems on juvenile justice and lack of statistics; iii) inadequate alternatives to detention (i.e. vocational training, community work); iv) limited coordination amongst the different components of the system and duty-bearers; and v) limited or inexistent child participation within formal and informal systems.

The absence of information management system has led to the following problems: prolonged pre-trial detention, delay in juvenile trial cases, lack of confidentiality (imposing children in conflict with the law
to show up at the regular court where privacy and protection are not guaranteed and the children are rarely informed of their right to counsel in a timely manner. 

MIZAN is a sophisticated case management system owned by the High Judicial Council (HJC) and supported by UNDP. It is shared or can be shared with other institutions such as the Attorney General’s Office (AGO), MoSD, Rehabilitation Centres. The database is widely used and increasingly popular outside the judicial sector. A general agreement exists, in principle, whereby MoSD would receive access to MIZAN for selected staff. For this to happen however, detailed customization and planning needs to take place. It is hoped that partial access by Child Protection Counsellors and/or Probation Officers (CPC/PO) will result in faster decisions, reduced backlogs on judges, prosecutors and other staff and a significant increase in the rate of children benefitting from non-custodial measures. It is also hoped that adding Art. 23 mediation cases to a separate register will allow for a tighter control of IJS actors and will bring them in line with international and domestic law.

Description of the assignment

In order to initiate customization of MIZAN for juvenile justice cases, Terre des hommes Foundation in cooperation with UNDP and the HJC is recruiting two experienced software developers to join the HJC IT Unit. 

Two VB.Net & ASP.Net Developers are required, available at short notice.

Related Project Indicators

Indicator 1.1. # of new mechanisms in place: existence of data collection mechanisms, regular Social Inquiry Report analysis and clear information flowchart

Indicator 1.2. # of customized reports in MIZAN database capturing juvenile cases and referral/inputs from/to CPC/POs, Mediators, Police Officers, Public Relations Officers, Informal Justice System Actors

Indicator 1.3. # of assigned MoSD staff consulted and trained on data entry and usage.


A new “Juvenile Protection Law” was enacted in the form of a “Presidential Decree on the Protection of Juveniles” signed on 4th February 2016. The juvenile justice system in Palestine is facing a number of critical issues, including the following: i) limited number of trained actors (i.e. child protection counsellors, police, prosecutors, judges,  and mediators); ii) absence of information management systems on juvenile justice and lack of statistics; iii) inadequate alternatives to detention (i.e. vocational training, community work); iv) limited coordination amongst the different components of the system and duty-bearers; and v) limited or inexistent child participation within formal and informal systems.

The absence of information management system has led to the following problems: prolonged pre-trial detention, delay in juvenile trial cases, lack of confidentiality (imposing children in conflict with the law
to show up at the regular court where privacy and protection are not guaranteed and the children are rarely informed of their right to counsel in a timely manner. 

MIZAN is a sophisticated case management system owned by the High Judicial Council (HJC) and supported by UNDP. It is shared or can be shared with other institutions such as the Attorney General’s Office (AGO), MoSD, Rehabilitation Centres. The database is widely used and increasingly popular outside the judicial sector. A general agreement exists, in principle, whereby MoSD would receive access to MIZAN for selected staff. For this to happen however, detailed customization and planning needs to take place. It is hoped that partial access by Child Protection Counsellors and/or Probation Officers (CPC/PO) will result in faster decisions, reduced backlogs on judges, prosecutors and other staff and a significant increase in the rate of children benefitting from non-custodial measures. It is also hoped that adding Art. 23 mediation cases to a separate register will allow for a tighter control of IJS actors and will bring them in line with international and domestic law.

Description of the assignment

In order to initiate customization of MIZAN for juvenile justice cases, Terre des hommes Foundation in cooperation with UNDP and the HJC is recruiting two experienced software developers to join the HJC IT Unit. 

Two VB.Net & ASP.Net Developers are required, available at short notice.

Related Project Indicators

Indicator 1.1. # of new mechanisms in place: existence of data collection mechanisms, regular Social Inquiry Report analysis and clear information flowchart

Indicator 1.2. # of customized reports in MIZAN database capturing juvenile cases and referral/inputs from/to CPC/POs, Mediators, Police Officers, Public Relations Officers, Informal Justice System Actors

Indicator 1.3. # of assigned MoSD staff consulted and trained on data entry and usage.

End users

The end users are 20 to 30 Child Protection Counsellors (formerly known as “Probation Officers”) and their supervisors.  The test users will be 2 Child Protections Counsellors in Hebron and 2 Child Protection Counsellors in Bethlehem.

The Job: Software Customization

The selected Developers’ responsibilities will include the following:  

•    Create new features/components in MIZAN2 for Child Protection Counsellors (inception phase)
•    Create new web registration forms for Social Inquiry Reports (inception phase)
•    Add other parties to the system/create profiles for Child Protection Counsellors, MoEHE School Counsellors (inception phase)
•    Include new data fields for mediation (Art. 23) and Alternatives to Detention (Art. 36-46) (inception phase)
•    Create model reports to be issued by the Juvenile Courts and Dar Al Amal Rehabilitation Centre
•    Create the relationship between the juvenile’s defendants, and the relation between the juvenile defendant and the victim.
•    Include special categories for children with disabilities
•    Prepare detailed technical specifications for eventual mobile data collection of Social Inquiry Reports
•    Prepare detailed technical specifications for the eventual creation of new e-services for specific  Juvenile Justice users (lawyer, families, mediators, school counsellors, Public Relations Officers, Informal Justice System Actors).

Requirements and Competencies 

•    Bachelor’s degree in computer science, information technology, or related field
•    At least 8 years of experience in the programming domain.
•    Professional in Visual Basic .Net programming language.
•    Professional in ASP .Net programming language.
•    Professional in SQL server 2010 database transactions.
•    Professional in SOAP and creating and working with XML web Services  

•    Full knowledge in using Crystal Report 10 for creating all needed reports.
•    Excellent experience  in Web Design using (CSS, HTML, Java script and Ajax)
•    Excellent experience in web Graphics Design using (Photoshop, Flash).

•    Ability to lead strategic planning, results-based management and reporting. 
•    Ability to lead formulation, implementation, monitoring and evaluation of development projects and programmes. 
•    Strong IT skills, including proficiency in Microsoft Office software and experience with web-based management systems.
•    Ability to lead implementation of new systems (business side), and effect staff behavioural/ attitude change. 
•    Focuses on impact and results and responds positively to feedback
•    Consistently approaches work with energy and a positive, constructive attitude
•    Demonstrates strong oral and written communication skills
•    Builds strong relationships with clients and external actors
•    Remains calm, in control and good-humoured even under pressure
•    Demonstrates openness to change and ability to manage complexities
•    Communicates effectively, acts with tact and diplomacy
•    Proves outgoing and comfortable in handling external relations at all levels  
•    Demonstrates compelling communication skills and cross-cultural effectiveness
•    Possesses the ability to convey difficult issues and positions to senior officials and counterparts

Languages:  Fluency in Arabic, including excellent drafting skills. Basic competence in written and spoken English.

Duty Station:  
Ramallah, High Judicial Council, MIZAN 2 Taskforce, HJC IT Unit

Payment Schedule (Inception Phase)
75% upon signature of the consultancy agreement, 25% upon satisfactory completion of all tasks. 

Procedure to Apply
Interested individual consultants must submit the following documents/information, which comprises the Technical Proposal to with Mizan in the subject line:

Provide personal CV including all qualifications and past experience in similar projects
Submit at least two (2) up-to-date recommendation letters
Explain why you are the most suitable for the work
Provide a brief methodology on how you will approach and conduct the work

Action Aid: Country Director

The Organization

ActionAid is an international organisation, working with over 25 million people in more than 40 countries for a world free from poverty and injustice. ActionAid International in the occupied Palestinian territory (oPt) is part of the ActionAid International Federation.

The Position:
The Country Director provides vision, leadership, management and effective high-level national representation for ActionAid International in oPt, in line with the established policies, principles and operating practices of ActionAid International, as well as good management practice and the political, social, cultural and economic environment of the country. The Country Director is also responsible for overseeing the implementation of the ActionAid Palestine Country Strategy Paper (CSP). The CD role requires broad organizational experience to develop and manage a growing team well as deep knowledge of oPt to make significant improvements to policies and processes that lead long-term success of ActionAid in oPt

Qualification & Experience

The candidate must hold a post graduate degree in social sciences, development studies or a development related field and at least 10 years proven track record with a minimum of 5 years in a top leadership position in development work and poverty alleviation programmes with proven initiative, flexibility and enthusiasm in managing complex activities in a changing environment 

•    Demonstrated senior management expertise, including proven ability to develop the capacities of multi-disciplinary professional teams undertaking comprehensive poverty alleviation strategy. 
•    Proven experience in managing complex financial control and management systems with the budget size of at least 3 million GBP and 30 staff and above
•    Demonstrated expertise in strategic and long term planning and the ability to ensure that operational plans and activities meet targets and appropriately reflect longer term perspectives. .
•    Proven experience of working and negotiating with Government officials and/or donors at all levels in Palestine context.
•    Sound and up to date knowledge of development concepts, methodologies and techniques including demonstrated expertise in at least one specialist development field.
•    Excellent negotiation and communication skills, including demonstrated ability to handle sensitive diplomatic and Government level negotiations on matters affecting ActionAid's Palestine country programme.
•    Sound awareness of the political, social, economic and historic environment in which ActionAid's poverty alleviation programmes are operating at both national and community levels.
•    Proficiency in English and a familiarity with the context of the country as it affects development strategies. Fluency of local language  is an advantage to the role
•    Strong leadership and management skills
•    Strong analytical/Problem solving, and management of crisis, conflict and risk
•    Fundraising skills with proven track recording in contract management from bilateral and multilateral donors

Application Procedures

If you have the expertise to take on this exciting opportunity, please visit our website for further details.

Candidates should apply through and send CV and motivation cover letter to: by no later than 5PM Bangkok time on 27 March 2017. Please clearly indicate which position you are applying for. REF No: CD/AAP

ActionAid International welcomes applications from all sections of the community and promotes diversity.  Although all applications will be considered on their individual merit, suitably qualified Palestinian national, especially women are encouraged to apply.   

CRS: Puppet-Making Trainer

Catholic Relief Services (CRS) is an international humanitarian agency of the Catholic community in the United States and has been present in Jerusalem, West Bank, and Gaza (JWBG) since 1961. The CRS JWBG country program currently supports development/relief programs and activities in the sectors of agricultural livelihoods, humanitarian assistance, youth & women empowerment, micro-finance, child
protection and peace & justice. For further information about CRS, please visit: .

CRS is seeking a highly qualified consultant as per the following scope of work:

Through the generous donation of the Schmidt Family Foundation, CRS and local partner Basma Society
for Culture and Arts (Basma) are working together to engage conflict-affected children in cultural and artistic activities. These activities help to facilitate positive coping, self-expression, and ultimately, healing from trauma. The project uses a creative art methodology (CAM) involving the performance of live puppet shows  throughout  the  Gaza  strip.  The  CAM  methodology  is  based  on  an innovative  puppet-based approach to dealing with emotions, strengthening interpersonal relationships, and promoting emotional and social resilience.

CRS and Basma will roll out puppet shows to 2,000 children between the ages of 6-12 attending CRS- supported child-friendly community centers located in Gaza and Middle Governorates.  Following each performance, puppeteers will hold interactive discussions with children to deepen the children’s engagement with the play’s messages.

Consultancy Objectives
CRS seeks a professional puppet maker to conduct a 10-day training for 10-12 staff to design, create and
animate both string and big-mouth puppets. During the training, participants will produce this years’
puppets (both string and big-mouth) according to the characters in the script. (Script to be shared)
    Training level for big-mouth puppets will be advanced. Trainees have 3-4 years’ experience with
these puppets.
    Training level for string puppets will be beginner. This is the first time trainees will be designing, creating and animating string puppets
Specific tasks include:
1.   Prepare a list of material, tools and equipment needed for creating puppets (string and big mouth)
2.   Design and lead 10-day puppet making training for 10-12 staff to:
a.    Teach trainees about new trends and techniques pertaining to puppeteering and puppet
b.   Work with trainees to  design and produce string and big mouth puppets based on characters in this year’s production
c.    Teach trainees how to animate newly created string and big mouth puppets for this year’s
production in theatre and table-top productions
3.   Propose recommendations for both actors and set design for this year’s production based on the characters of the puppet show
4.   Provide any feedback on the training and recommendations for the production following the training

Deliverables for the Consultancy
1.   List of material, tools and equipment needed for creating puppets (string and big-mouth)
2.   Deliver 10-day puppet making training for 8-10 staff on the design, creation and animation of big- mouth and string puppets for both theatre and table-top productions
3.   List of recommendations for both actors and set design for this year’s production based on the characters of the puppet show
4.   Feedback on the training and recommendations for the production following the training

Timeline and Working Conditions
Tentative dates for the puppet making training are March 21, 2017 to April 03, 2017. Working hours are set from 8:00 am – 4: 00 pm.  All work with staff, partners and community members will take place from Sunday-Thursday unless otherwise decided collectively by staff.

How to apply:
Interested applicants with relevant experience are encouraged to submit an application as follows:
    Application form and complete Terms of Reference is available at
    Submit the following:
1.   Résumé
2.   Professional References
3.   Pictures or video clips of puppets you have personally produced
4.   Proposed agenda for puppet-making workshop (Arabic or English)
5.   Submit a financial proposal. Prices should be in US Dollars ($) and must be valid up till 90 days after the submission date. The financial proposal has to identify the daily rate and the total cost. Please clarify the estimation cost of all training materials.
    Please submit your complete application online at: no later than
March 16, 2017.

    CRS reserves the right to reject all bids, and to decide not to pursue this procurement.
CRS is not obliged to procure the lowest priced offer, when the lowest price does not offer the best overall value, all other factors considered. For any questions, kindly contact CRS at

Diakonia: Short-term consultancy for Age and gender monitoring workshop

Short-term consultancy for Age and gender monitoring workshop

Placement: Relating to the Diakonia Regional Office, Jerusalem

Background information on the program

Diakonia’s regional office for the Middle East is based in Jerusalem, and works with Palestine-Israel, Lebanon and Egypt. The IHL programme is one of three programmes at the country level for Palestine. The overall objective of the Diakonia IHL Resource Centre is to increase the respect for and further implementation of international law, specifically international humanitarian law, in the Israeli- Palestinian conflict and that accountability is increased among key duty bearers and stakeholders that directly and indirectly maintain status quo. This includes   are the international community, consisting of humanitarian actors, diplomatic missions, development agencies and media, as well as stakeholders in Europe. We work together with other actors of civil society through partnerships and strategic collaborations.

The IHL program has existed since 2004 and has given Diakonia much valuable experience and know- how of the applicable legal and policy framework for humanitarian actions. The intensified work and deeper understanding of legal and policy tools available for humanitarian issues has also been given further priority in the organisation.

Purpose/Main responsibility:

The consultancy is for conducting a two-day training course for Diakonia stakeholders, aimed at increasing their understanding of Gender, age and disability frameworks and understand
the needs of having an age, gender and disability perspective on monitoring tools and integrate it in the future work. In addition to the consequent obligations placed upon humanitarian actors in reporting and humanitarian response.

At the end of the training, participants (Field workers, data processors, and researchers) should have a refreshed understanding of age, gender and disabilities perspective and monitoring tools, ability to integrate it in information gathering, questioning, and interviewing; as it affects humanitarian actors and response.

At the end of the training, Expert is required to put together a manual like document for
stakeholders’ reference and future use.

Responsible to:

Timeframe for the consultancy:

The consultancy is expected to take place by the end of April 2017.

In Principle, sessions will comprise an overarching examination of the ways in which vulnerabilities are exacerbated in armed conflict, providing a framework for the following discussions. 
Participants are expected at the end of the training to be able to contrast the ways in which gender, age and disabilities affect social participation in peacetime and integrate it in their day-to-day fieldwork and end products.

Participants will identify and examine the practical impacts of armed violence on categories of entrenched vulnerability or disadvantage, at both individual and systemic levels, and will be conversant with the ways in which vulnerability affects protection, self-agency and participation

The expert is required to design and prepare training sessions and training content in discussion with the Program Information Officer, considering the following:

     Participants needs and nature of work; It could be understood through discussion with
Information officer and\ or short meetings with Participants pre training.
     Framework in armed conflicts
     Study cases from an international perspective
     Field work monitoring tools
     Researchers and data analysis.

Training Nature:

The training is expected to be held in oPt for Diakonia IHL stakeholders and partners over the time of two days.

Follow up:

The expert will be asked to develop a post- training follow up mechanism for a short period with participants on current\ upcoming products of the organization (to be decided during the training).

Confidentiality clause:

The consultant should respect the confidential nature of all information acquired during this consultancy with Diakonia. Diakonia is the sole copyright owners of the products stemming from this consultancy.


Please send your CV and a cover letter to mentioning the consultancy title in the email subject by March 26, 2017 COB.