CRS: Assistant Project Officer - Monitoring, Evaluation, Accountability and Learning (MEAL)

Catholic Relief Services
Europe/Middle East/Central Asia (EMECA)
Jerusalem, West Bank & Gaza (JWBG)

Job Description

Position Title:     Assistant Project Officer - Monitoring, Evaluation, Accountability and Learning (MEAL)
Location:         Gaza Field Office
Reports to:         MEAL Officer  


Catholic Relief Services is an international humanitarian agency of the Catholic community in the United States and has been present in the Jerusalem, West Bank, and Gaza since 1961. The CRS JWBG country program currently supports development/relief programs and activities in the sectors of civil society, humanitarian assistance, youth development, education, and peace & justice. For further information about CRS, please visit:


CRS is seeking a Monitoring, Evaluation, Accountability, and Learning Assistant Project Officer (MEAL APO) for a 5-year, USAID-funded project.  As a member of the program quality team working in the area of Monitoring, Evaluation, Accountability, and Learning (MEAL), the MEAL APO’s primary function is to promote beneficiary accountability at all stages of project design and implementation, as well as to manage the beneficiary feedback system, which includes multiple feedback channels such as a toll-free hotline and an email address.  In addition, the MEAL APO will be responsible for supporting the implementation of MEAL systems, working with program and partner staff to monitor project activities.   


Beneficiary Accountability
1.    Train or orient CRS and partner staff in principles beneficiary accountability
2.    Review data collection tools to ensure that beneficiary accountability is being monitored
3.    Lead, in coordination with partners, community information-sharing meetings on a regular basis.  Design and promote other appropriate methods of information sharing with targeted communities, including for community mobilization or announcements for activities.
4.    Manage the beneficiary feedback mechanisms (hotline, email, etc), including answering phone lines, recording all feedback, ensuring that all feedback is resolved in a timely and appropriate manner

Other MEAL Responsibilities
1.    Conduct data collection (qualitative and quantitative) for base, mid and end-line surveys as well as ongoing project monitoring via phone, field visits and/or case studies.
2.    Conduct data entry and data cleaning as needed
3.    Support the coordination and facilitation of project learning and reflection events
5.    Support project to adhere to, and self-assess against, CRS’s MEAL Policy & Procedures as a minimum standard.
6.    Participate in and encourage an enabling environment for learning, and support key partners to establish enabling environments for learning.
7.    Assist project teams in conducting monitoring field visits to validate beneficiary selection process and accuracy of submitted data.
8.    Work to maintain, organize, and review program files to check for accuracy, completeness and consistency.    
9.    Verify reported data provided by project teams, to ensure accuracy.  
10.    Work closely with local partners to ensure monitoring documents and data are reported in a timely way.  
11.    Work with partners to ensure they understand how to use monitoring tools correctly.  

Administration and Compliance: 
1.    Maintain the project’s compliance with CRS policies and procedures, including those of administration, procurement and finance.  
2.    Ensure the project’s compliance with donor specific regulations.
3.    Manage administration and filing systems for the project in Gaza, including completed surveys, monitoring records, etc. 

1.    Provide adequate communication with all project staff to enhance their understanding of CRS guiding principles, CRS operating procedures and CRS JWBG strategy. 
2.     Share project related information proactively and as requested with CRS Head of Programs and colleagues.


Supervisory: None

Internal:  Project Officers, Assistant Project Officers and Project Coordinators, MEAL Manager, Chief of Party, Deputy Chief of Party, Head of Programming.

External:    Local partner organizations, community leaders, and other local actors.

Position Requirements and Qualifications

1.    University degree required in international development, statistics, sociology, economics, or related field; 
2.    Minimum of three years’ work experience in monitoring and evaluation of humanitarian and development programs, preferably with an international NGO and with USG-funded projects;
3.    Experience in community mobilization, organization and mediation among local actors using participatory methods;  
4.    Excellent language and communication skills both written and oral in English and Arabic;
5.    Experience with statistical analysis and/or qualitative research;  
6.    Knowledge of MS Office; 
7.    Ability to prioritize work, often with competing priorities and demands;
8.    Proven ability to develop progress reports;

Personal Competencies
1.    Demonstrated strengths in relationship management; able to work with diverse groups of people in multicultural, team-oriented environment
2.    Skilled in influencing and obtaining cooperation of individuals not under supervisory control; able to manage long-distance relationships to achieve results
3.    Utilizes skills in conflict management, peace building and behavior change;
4.    Understands and works with local contexts (operational and cultural).
5.    Supports partners to ensure adherence to financial guidelines Committed to the principles of Catholic Social Teaching
6.    Committed to the principles of Catholic Social Teaching

Agency-wide Competencies
1.    Serves with Integrity: Manifests CRS mission, values, and guiding principles to help improve the lives of the poor, vulnerable, and voiceless.
2.    Models Stewardship:  Makes responsible and efficient use of time, talent, money, assets, and natural resources to achieve plans and goals.
3.    Develops Constructive Relationships: Builds and maintains mutually beneficial relationships through solidarity.
4.    Promotes Learning: Builds the capacity of self, staff and partners to continue learning and innovating to better fulfill our mission.

Physical Requirements/Environment
1.    Able to be based in Gaza office;
2.    Able to work in a normal office environment with daily travel to the field and visiting partners.

This JD not constitute an exhaustive list of the position’s responsibilities, which may be expanded or reduced at the discretion of the supervisor or senior management.